RCS RMC, INC Hiring for Customer Service Associate Job at Cedar City, UT Full Time

AeroTech, ISP & Quest Divisions

Job Description

Customer Service

Data Entry and customer service with an emphasis on order processing, invoicing, telephone support, email communication and product information management.

Duties and Responsibilities

• Answer customer questions, catalogs and warranty items; direct customers to webstore for purchases
• Become familiar with the payment terms, discounts and order policies that pertain to each customer
• Process dealer applications and credit references to establish ordering and payment terms for various distribution channels
• Receive and process customer orders, AeroTech, RCS & Quest webstore orders
• Generate work orders and packing slips for orders and deliver to production
• Maintain a log of incoming orders and report totals to appropriate persons
• Interface with production manager and shipping manager to assist customers with order follow-up and status inquiries
• Monitor and maintain marketing policies, price lists and product updates as they relate to customer purchasing and payment terms
• Interface with accounting department to determine which orders may be released to production or to customer
• Participate in dealer and distributor mailings and initial contact packages, catalogs, press releases and other correspondence
• Track and process donation inquiries and submit to account manager for approval
• Follows established departmental policies, procedures, and objectives
• Uses proper QC, and company established forms
• Performs miscellaneous job-related duties as assigned

Knowledge, Skills, and Abilities Required

• Ability to understand, follow, and maintain quality and safety procedures
• Knowledge of equipment operation and maintenance
• Ability to perform basic math
• Ability to detect problems and report information to supervisor
• Knowledge of light equipment operation and/or maintenance
• Ability to read, sort, check, count, and verify numbers
• Ability to perform simple arithmetic
• Ability to detect problems and report information to appropriate personnel
• Ability to receive, stock, and/or deliver goods

Education and Experience

• High School Diploma or Equivalent
• 2 years minimum customer service experience
• Experience with computer programs Microsoft Word, Excel, Outlook

12/27/2022 Rev. B

Job Type: Full-time

Pay: $32,032.00 – $34,320.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Office

Ability to commute/relocate:

• Suite 104 Cedar City, UT 84721: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 2 years (Required)

Work Location: One location