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Accounting / Finance
RBC Capital Markets, LLC Looking for Operations Specialist I at Minneapolis, MN Full Time
Job Description
Job Summary
You will serve as a dedicated point of contact/liaison between money managers, registered advisors, branches, trading, settlements and other operation departments. You will provide assistance with taking live orders over the phone, action rejection notifications that are received from the market centers and immediately notifying the field. You will assist with errors, problem executions, work with settlements to resolve trade issues and be available for all system down times. You will have the chance to mediate conflict situations in a manner to ensure the best solution for the parties involved. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.
Job Description
- High School diploma or equivalent with 2 years of operations experience or equivalent industry related experience.
- Record of providing outstanding customer service in a faster-paced environment.
- Strong decision-making ability. Must be willing to strive to find solutions to client problems and issues.
- Position may involve a high degree of stress and pressure.
- Ability to handle multiple priorities in a fast paced and deadline driven environment
- Effective problem identification, analytical and resolution skills. Ability to gather and analyze relevant information clearly and effectively.
- Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
- Intermediate to advanced skills utilizing MS Excel.
- Series 7 and 63 licenses.
- Understanding of Equity and Option markets
Job Skills
Adaptability, Critical Thinking, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
250 NICOLLET MALL:MINNEAPOLIS
City:
Minneapolis
Country:
United States of America
Work hours/week:
40
Employment Type:
Full time
Platform:
Wealth Management
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2023-11-19
Application Deadline:
2024-01-19
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.