RateGenius Loan Services, Inc Hiring for Helpdesk Analyst I Job at Austin, TX Full Time

Why Work at RateGenius?
Our people come from all kinds of backgrounds and experiences to create something exciting and new: A BETTER WAY TO DO CAR LOANS. We offer steady growth, a strong and supportive leadership team, and in-depth training and tools to ensure your success. We work with some of the most amazing goal oriented and driven people and have built a pretty awesome work culture in the process! That’s because we value HAPI-ness (Honesty, Ambition, Persistence, and Integrity).
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About The ROLE*
The Helpdesk Analyst is responsible for providing technical assistance and support related to computer systems, hardware, or software, and responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
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About The RESPONSIBILITIES*

• Provide technical assistance and support for incoming queries and issues related to computer systems.
• Assist the other members of the IT department in planning and carrying out technical projects.
• Translate technical issues into easily understandable verbiage to communicate issues to end users.
• Install, modify, and repair computer hardware and software
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Diagnose persistent issues.

• Provision and configure users in the Mitel Phone System, Active Directory and Google GSuite
• Monitor all inbound ticketing systems to resolve incident within acceptable time frames
• Increase efficiencies of systems and management of user using industry tools and ticketing systems.
• Maintain constant professional development through classes, conferences, seminars, workshops, etc.

About The REQUIREMENTS

• Must have a high school diploma or a GED.
• Excellent communications skills, both verbal and written are required
• In-depth knowledge with troubleshooting and repair of workstations, printers, and other client hardware
• Customer service focus required, with strong communication skills and a positive attitude
• Must be capable of managing concurrent projects.
• Must possess excellent planning, problem solving, analytical, organizational, communications and people skills.
• Must be self-motivated with a zeal for excellence.

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About The REWARDS*
RateGenius promotes an empowered culture that encourages personal, professional, and business growth. We focus on the highest quality environment for people, products, and technology, and facilitates a cohesive community by actively encouraging communication between all. Some of the benefits we offer are:

• Competitive pay depending on relevant skills, education and experience: $15 – 22 hourly
• Up to 15 Paid Days Off
• Paid Holidays
• Robust Health, Dental, and Vision Insurance Offerings
• Flexible Spending Accounts (FSA)
• Employer Contribution to Health Savings Accounts (HSA)
• Employer Matching 401(k) Retirement Savings Plan
• Fitness Club Access
• Casual Office Environment

RateGenius is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources.

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Job Type: Full-time

Pay: $15.00 – $22.00 per hour