workday app analyst.
atlanta , georgia (remote)
posted 1 day ago
job details
summary
$28 – $32 per hour
contract
bachelor degree
category computer and mathematical occupations
reference1007137
job details
job summary:
Description:
Ability to troubleshoot application issues
Maintain a high degree of Customer First focus for all support queries
Ability to build rapport with clients
Excellent troubleshooting and critical thinking skills
Positive and professional demeanor
Good spoken and written communication skills
Have excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Evaluate more complex calls and determine when to escalate to support team
Workday Payroll integrations experience – Required
Workday Web Services experience – Required
Candidate profile:
At least 1 year of experience as a Workday integration analyst
Prior experience in the following Workday integration technologies:
Workday Studio integration
Report as a Service
3rd payroll integration
Workday connectors
Document Transformation & EIB
Workday API integration in both SOAP and REST
Payroll (PECI/ PICOF)
BIRT report design
Ability to work with XML, JSON files
Prior experience working with ServiceNow ticketing tool, SOAP UI, Postman
Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests
Prior hand-on experience with data analysis, PoC, middleware and problem solving
Understand the nature of business within a large multinational organization (e.g. time zone differences, cultural diversity, offshore colleagues)
Ability to work independently, as well as part of a team
Excellent communication and analytical skills
Fluent English
location: Atlanta, Georgia
job type: Contract
salary: $28 – 32 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Investigate and analyze complex technical incidents received from L1 support and identify if root cause is data, configuration, or technical issue
Perform impact analysis, recommend solution, implement changes for issues detected in Workday custom integrations
Identify possible performance improvements for Workday custom integrations
Recognize patterns/ re-occurrence of incidents, and propose technical and process improvements to minimize volume/ magnitude of impact
Participate in ticket escalation meetings with L3 support to discuss investigation and solution strategies
Collaborate effectively with Workday support specialists across modules or business areas within the greater team, and raise tickets to appropriate group when work is out of scope of Workday Technical Team’s supported area or application
Peer review teammates’ solution and deliverables
qualifications:
Experience level: Experienced
Minimum 1 year of experience
Education: Bachelors
skills:
APPLICATION SUPPORT
Postman
integration analyst
Data Analysis
Technical Support
workdayEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group ~~~ Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ~~~ offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad’s client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
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