QVC Hiring for IT Support Specialist Job at Ontario, CA Full Time

Experienced IT professional providing direct client and specialized support maintaining equipment and software used in a warehouse fulfillment center computing environment, able to resolve nearly all problems. Provides physical on-site assistance and serves as an independent contributor on projects (e.g., migrations and rollouts). Works closely with Level 3 support and vendors when required.

Essential Duties and Responsibilities

1. Install, maintain, troubleshoot, and repair hardware and software associated with desktops, laptops, RF Guns, printers, VoIP desk phone and mobile devices.

• Provision user accounts and process hardware and software requests
• Respond to service incidents and support requests via telephone, MS Teams, email, hand radio and in Person.
• You are required to work on-site to facilitate service delivery and to support employees, access on-site equipment and support projects requested by your supervisor.
• On-call rotating schedule and special hours. Escalates problems as needed, adjusts daily working hours to accommodate site activities, emergencies, migrations, and roll outs.
• Assists with activities to triage and escalate any system or network outage to reduce downtime.
• Be familiar with SCCM, InfoBlox, Cisco Prime, CyberArk or any other corporate windows device management system and Service Now and or similar ticketing systems.
• Consistently lead user life cycle tasks with a standard workflow: imaging and deploying hardware and e-waste activities.
• Scan delivered hardware into inventory; process warranty repair and replacement of broken items; clean and maintain stock room; conduct physical asset counts and inventory management.
• Excellent in-person, phone, and written communication skills.
• Occasional travel supporting partner locations
• Occasionally install and repair network cabling 568B standard
• Familiar with rack mounting servers and network switches and connectivity of the same, SFP Modules copper and fiber
• Repair or troubleshoot desktop and network issues to resolve complex problems where multiple technologies are involved, escalating incident as needed. Documents and communicates resolutions, root cause and initiates actions to prevent issue from happening again.
• Participates in projects and is accountable for the delivery of specific defined tasks. Responsible to ensure project proposed changes are implemented as expected. Activities may include providing direction to multiple vendors, tracking their timelines and evaluation of their performance.
• Works with business unit and IT team members to understand existing systems and identify requirements for new systems.
• Creates, updates, and modifies procedural documentation as necessary and disseminates to relevant colleagues.
• Supports the client to identify requirements, propose solutions, research, design, and document to implement approved solutions.
• May provide training or orientation to users on QVC-specific applications and technologies.
• Stays on top of continual changes in the technical environment.
• Forms productive relationships with internal clients by listening, clarifying, and responding effectively to solve problems.
• Provides standard and ad hoc reporting to leadership in a concise, timely manner.
• May manage an assignment to resolve an escalated problem or implement upgrades, which may require directing internal resources and or vendors.
• Receives general direction with responsibility to report progress periodically.
• Follows general guidance of department procedures with the ability to make changes based on sound judgment.

Specific Job Knowledge

1. Familiar with warehouse fulfillment center hardware and software.

• Familiar with ethernet cabling installation and repair
• Familiar with active directory
• Familiar with network hardware, I.E., CISCO switches, wireless access points, windows servers
• Basic understanding of wide area network circuits.

Preferred Qualifications

6. Associate or bachelor’s degree in Computer Science or IT Related

7. Minimum of 1 -5 Years of experience in an IT environment

8. Microsoft Technology Associate – MTA

9. CompTIA A+

10. CompTIANetwork+

11. Microsoft Profession – MCP (any of the various levels)

Job Type: Full-time

Pay: $29.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• On call

Application Question(s):

• Do you have experience with Fulfillment center hardware & software?
• How many years of experience do you have with ethernet cable installation & repair?

Experience:

• Active Directory: 1 year (Preferred)

Work Location: One location