Quinsigamond Community College Looking for SUCCESS Scholars Academic Coordinator (Academic Coordinator- Grade 6) Full Time

Category: Professional
Department: Academic Planning 
Locations: Worcester, MA
Posted: Aug 6, 2023
Closes: 8/20/2023
Type: Full Time
Position ID: 165592

About Quinsigamond Community College:

Quinsigamond Community College (QCC), the largest community college in Central Massachusetts serving over 13,000 students in degree and certificate programs, adult education and workforce development. QCC offers over 70 associate degree and certificate career options in Business, Health Care, Technology, Liberal Arts, and Human Services. Additionally, over 137 credit and 300 noncredit courses are offered online, as well as a wide variety of classroom non-credit courses, workshops, and seminars. Classes are provided on the main campus, in downtown Worcester (Healthcare, Workforce Development, Continuing Education), at the Worcester Senior Center (Hospitality & Recreation Management), at Burncoat High School (Automotive Technology), and in the city of Southbridge.

QCC is committed to 100% student success as evidenced by its ambitious strategic plan. This commitment is furthered by a college-wide Equity Appraisal-currently underway-designed to assist the College to better serve students who have historically been underserved and underrepresented in higher education.

QCC is especially interested in candidates who, through their research, teaching, and/or services, will contribute to the diversity and excellence of the college academic community.

Job Description:

General Statement:

Using developmental advising as the foundation, the SUCCESS Scholars Academic Coordinator is responsible for managing a caseload of students, overall program coordination and collaboration for the second phase of the SUCCESS Scholars program, and assisting the Associate Director with faculty advising training development and facilitation. These activities may include, but not be limited to, researching and implementing best practices; collecting and analyzing student success data; program reporting; planning, leading and evaluating individual and group advising, career or transfer events, and enrichment activities to ensure every SUCCESS Scholar is provided with individualized supports and with proactive career, academic, transfer, and financial aid counseling. This is a full-time position housed within Academic Affairs (Academic Advising). SUCCESS Scholars serves students who have historically been underserved and underrepresented including Latinx and Black students; first-time/first generation/low-income and/or part-time students.

Supervision Received:

Reports directly to the Executive Director of Advising, Testing, Career and Transfer Services.

Supervision Exercised:

May supervise Work Study students and part-time student support staff as appropriate.

Duties and Responsibilities:

• In collaboration with the Associate Director, provide support and assistance for faculty advising training and support, such as, but not limited to, hosting yearly training sessions, developing training materials, and providing instruction or aid for faculty regarding student advisee questions.
• Use the proactive case management advising approach and employ proactive and sustained outreach strategies to ensure the success of a caseload of students enrolled in SUCCESS Scholars, promoting their persistence through completion and/or transfer.
• Coordinate the second phase of the SUCCESS Scholars program, including, but not limited to, developing the hand-off process, coordinating programming around career and transfer services (in conjunction with the Center for Career and Transfer Services), and manage supports designed for students who are preparing to graduate.
• Monitor students who “graduated” from the first phase of the SUCCESS Scholars program to ensure persistence and graduation.
• Perform all functions related to career and academic planning. Functions include, but may not be limited to individual and group advising sessions, career exploration, academic planning, degree audit consultations, short- and long-term goal planning, Starfish flag monitoring and follow-up, articulation of policies and procedures, collaboration with faculty and program advisors, course selection, and registration, etc.
• Research and identify best practices in the field of student support services, academic advising, mentoring, retention and persistence initiatives. Coordinate with Executive Director on the implementation of best practices with focus on continuous program improvement.
• Collect, analyze and report data associated with the persistence and retention of all SUCCESS Scholars. Collaborate with the Executive Director, SUCCESS team, and Institutional Research on refining/enhancing program strategies and practices based upon this data. Craft outcomes that match with identified metrics for process and quality improvement in the SUCCESS Scholars program.
• Engage Academic Coaches in building meaningful relationships with Scholars by creating a welcoming and inclusive environment where every Scholar feels a sense of belonging.
• Conduct individual and group developmental advising sessions with Scholars to provide support for academic and personal concerns, create action plans for success, and maintain all relevant records to student profiles and progress.
• Motivate and encourage Scholars through day-to-day interactions and discussions, and regular follow-up on action plan progress and/or when an academic alert is raised by a faculty member.
• Identify risk factors and appropriate interventions, with an emphasis on student strengths, retention and persistence. Address and diffuse situations of conflict and crisis and make appropriate referrals when needed. Collaborate with other departments to recognize and resolve identified patterns of concern with Scholars.
• Create linkages among academic and student support programs/services to build a holistic network that provides options, referrals and alternative solutions for Scholars facing obstacles and challenges. Collaborate with campus and community-based resources to provide responsive wrap-around services for students.
• Proactively collaborate with College-wide departments, faculty, tutors, and academic support staff to advocate, identify, and meet the academic needs of Scholars.
• Lead programs and activities designed to cultivate academic self-confidence, community engagement, 21st-century life skills, and self-advocacy amongst Scholars. Foster a community of support by celebrating the cultural wealth Scholars bring to the College.
• Create, implement, and facilitate workshops and events; lead activities on a variety of topics including, but not limited to, academic skills, career exploration/development, transfer planning, leadership development, personal efficacy, financial literacy, as well as celebrations of student successes and the richness of their cultural heritage.
• Coordinate and plan visits to 4-year schools and/or targeted employer sites to assist Scholars in planning for transfer or career.
• Participate and complete offered advising trainings and workshops. Attend all staff and SUCCESS-related meetings and information sessions, including state-wide meetings.
• Assist students in the preparation of required applications, registration forms, and petitions as required by college policy. Articulate policies and procedures of the college to students.
• Read pertinent QCC publications and advising literature including web, print publications, and information from the National Academic Advising Association (NACADA).
• Acquire and demonstrate an understanding of the professional work environment by observing timeliness and preparation for scheduled assignments, working cooperatively with others, presenting oneself as a role model for students and others, and by demonstrating dependability and flexibility.
• Participate in annual evaluation of performance of duties.
• Maintain knowledge of QCC guidelines and program requirements; conveys college rules, regulations, policies and academic options with students to help facilitate student academic success.
• Perform other duties as assigned.

Requirements:

Minimum Qualifications

• Master’s degree in human services, counseling, education, behavioral health, healthcare or related field.
• Previous experience of five (5) years maintaining a caseload of students or clients, with particular emphasis on underrepresented, adults or non-traditional populations in college or social service setting (intrusive advising or outreach casework).
• Previous experience working with students and clients of underrepresented backgrounds in higher education.

Preferred Qualifications

• Bilingual or multicultural candidate, Spanish language fluency preferred.
• Demonstrated passion for working with multicultural populations.
• Experience with designing/implementing retention efforts and success initiatives.
• Experience working at a comprehensive community college.
• Experience with project management, event planning, and/or coordination of programs.
• Demonstrated ability to communicate effectively and to work with a wide range of constituencies in a diverse community.
• Experience with data and report writing and/or program assessment.

Additional Information:

Quinsigamond Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.

Quinsigamond Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Diversity, inclusion, and equity are core values at Quinsigamond Community College. We are passionate about building and sustaining an inclusive, respectful, and equitable environment for all students, staff, and faculty. Every member on our college campus enriches our diversity. We support inclusion and are dedicated to ensuring equity in access to opportunities.

Quinsigamond Community College is an equal opportunity/affirmative action employer. Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.

Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.

Application Instructions:

Salary is competitive and commensurate with MCCC salary schedule and dependent upon such factors as education and experience. Minimum starting salary for a Grade 6 (Academic Counselor) with a Master’s Degree is $70,120-73,692 and includes a comprehensive benefits package. 37.5 hours per week.

**Actual salary will be determined in accordance with classification determination of MCCC/MTA salary schedule commensurate with education and experience.

Monday through Friday 8:00am-4:00pm. Based on student needs, some evenings and weekends may be required.

Visit our Web Site at www.qcc.edu/human-resources for information about our positions.

All applicants must apply online by submitting:

• Resume
• Cover Letter
• Names and contact information for three (3) professional references

Review of applications will begin immediately and continue until the position is filled.

Equivalency Statement
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Quinsigamond Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you don’t have access to a computer, please visit Human Resources Office Monday- Friday from 8:30am-4:30pm.

Quinsigamond Community College understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office 508-854-2883 or [email protected].

To apply, visit https://qcc.interviewexchange.com/jobofferdetails.jsp?JOBID=165592

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