QUANTUM WORLD TELE SERVICES PRIVATE LIMITED Hiring for Desktop Support Job at Tupelo, MS Full Time

Job Title: Desktop Support

Location: TUPELO, MS (Onsite)

• Shift Timings-Rotational Shift (6am to 6pm Rotation)

Job Description:

Responsibilities : –

• Adhering to SLAs
• ITIL Processes awareness and adhering to Reporting to the Track Lead / Team Lead
• Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues
• Ensuring that the processes are adhered to
• Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
• Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
• Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues. Performs repairs on computers, laptops, printers and any other authorized peripheral equipment Improves and maintains customer and employee satisfaction
• Performing asset inventory activities as needed Create documentation for process and procedures
• Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
• Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.

Technical Requirements

Required Skills / Qualifications:

• Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer
• Strong Microsoft Operating System installation(Win 7Win 8.1/Win10 / MAC OS X) and troubleshooting skills
• Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices Stong knowledge on Mac OS, and building of Mac machines , and pushing applications via Mac servers
• Strong experience in troubleshooting MS office , O365 (Outlook, Word, Excel, Powerpoint etc)
• Strong desktop support knowledge including hardware, software, and networking concepts
• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
• Good knowledge of MAC OS, IPAD and Android devices
• Knowledge in windows Image build process and SCCM deployments.
• Basic understanding of Audio/Video equipment and conference room setup
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations
• Troubleshoot and assist end users with mobile device setup, activations and performance issues.
• Handheld – Blackberry, Android & IOS support knowledge
• Strong Customer service skills
• Strong written and verbal communication skills

Soft Skills:

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE / O365 (Including MS Project, Visio, Onedrive and One Note) and Sharepoint
• Should have a great customer handling skills
• Able to handle unforeseen situations
• High level of acceptance

Job Type: Contract

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Tupelo, MS: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Deskside/Onsite support/local IT engineer: 5 years (Preferred)
• Win 7Win 8.1/Win10 / MAC OS X: 3 years (Preferred)
• Hands & feet Support for Network and Datacenter Equipments: 2 years (Preferred)

Work Location: One location