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Sales & Marketing
Pure Medical Spa Looking for Guest Relations Full Time
1.
5 Quick Apply Full-time 1 day ago Full Job Description Guest Relations Specialist Position Description and Expectations Division/Department:
General Spa Reporting Relationship:
Office Manager Location of Employer:
Meridian/Hailey/Hayden Job Classification:
Team Member Compensation Structure:
Hourly
Bonus Professional Objective:
To perform all aspects of the position with precision and excellence, from call Management, Check-in and Check-out and beyond.
The objective is to deliver a lasting guest impression leading to a great guest experience and high retention rate.
Each person within this department must oversee the reception area and maintain the spa boutique to assure beautiful presentation and profitability.
Maximize and achieve set department and individual revenue targets.
Position Activities and
Responsibilities:
? Displays masterful knowledge of spa experiences and menu ? Able to maneuver through the software program quickly and effectively ? Accurately enters point of sale data ? Efficient at making reservations, check-in and check-out ? Familiar and knowledgeable with spa boutique inventory ? Assists with merchandising and maintaining the spa boutique ? Assists with inventory management and other organizational tasks ? Promotes spa services and gift cards/certificates, advises on gift selection, maintains accurate gift card sales data ? Provides gracious spa tours to visitors that lead to sales ? Maintains a beautiful physical environment within the reception area ? Great phone management skills ? Greets and checks guests in and out ? Facilitates effective workflow for technical team ? Maintains a polished professional image ? Assists other support team members when asked ? Attends all in-house training and commits to outside continuing education ? Attends and participates in all general and team meetings ? Participates in all aspects of marketing/special events planning and execution ? Prepares promotion presentation and display ? Mentors/trains new team members to help them grow ? Professional guest communication ? Maximize revenue generation for both treatments and retail ? Maintains a smile at all times ? Performs opening and closing duties ? Able to handle unsatisfied guest ? Monitors performance and achieve targets ? Asks for Facebook/Instagram likes and testimonials ? Informs team members of cross-marketing opportunities ? Treat all team members professionally
Qualifications:
? Experience in front line guest service (hospitality and retail highly desired) ? High school diploma or college ? Computer skills and aptitude for mastering spa software ? Good selling abilities ? Flexible schedule ? Professional image with gracious, warm, and genuine personality ? Skin care knowledge and understanding of the spa menu ? Good organizational skills and follow-through ? Able to multitask and improvise on the spur of the moment Behavioral Characteristics ? Strong guest service orientation ? Cheerful, upbeat personality ? Enjoys team environment and interaction with co-workers ? Excellent communication skills ? Flexible and cooperative ? High personal standards, good self-esteem ? High energy, able to work in fast-paced environment ? Good sense of time management ? Good sense of humor ? Self-motivated, driven and passionate about spa ? Seeks out knowledge and enjoys learning/strives for professional growth Additional Abilities:
Knowledge and good skills in Spa Equipment/machinery:
Phone, fax machine, computer, copy machine, inventory tracking equipment, credit card machines Performance Measures & Expectations ? Guest check-in process ? Guest check-out ? Call management – success rate ? Correctly and flawlessly implements the spa program ? Professional team communication ? Strong contribution to the team/spa ? Elegant image and appearance ? Maintaining boutique and managing inventory ? Professional Work ethics Revenue targets:
? Monthly Service Sales Targets ? Monthly Product Sales Targets ? Membership Sales and Renewal Targets Job Type:
Full-time Pay:
From $21.
00 per hour Schedule:
8 hour shift Monday to Friday Supplemental pay types:
Bonus pay Work Location:
One location Division/Department:
General Spa Reporting Relationship:
Office Manager Location of Employer:
Meridian/Hailey/Hayden Job Classification:
Team Member Compensation Structure:
Hourly
Bonus Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Quick Apply Full-time 1 day ago Full Job Description Guest Relations Specialist Position Description and Expectations Division/Department:
General Spa Reporting Relationship:
Office Manager Location of Employer:
Meridian/Hailey/Hayden Job Classification:
Team Member Compensation Structure:
Hourly
Bonus Professional Objective:
To perform all aspects of the position with precision and excellence, from call Management, Check-in and Check-out and beyond.
The objective is to deliver a lasting guest impression leading to a great guest experience and high retention rate.
Each person within this department must oversee the reception area and maintain the spa boutique to assure beautiful presentation and profitability.
Maximize and achieve set department and individual revenue targets.
Position Activities and
Responsibilities:
? Displays masterful knowledge of spa experiences and menu ? Able to maneuver through the software program quickly and effectively ? Accurately enters point of sale data ? Efficient at making reservations, check-in and check-out ? Familiar and knowledgeable with spa boutique inventory ? Assists with merchandising and maintaining the spa boutique ? Assists with inventory management and other organizational tasks ? Promotes spa services and gift cards/certificates, advises on gift selection, maintains accurate gift card sales data ? Provides gracious spa tours to visitors that lead to sales ? Maintains a beautiful physical environment within the reception area ? Great phone management skills ? Greets and checks guests in and out ? Facilitates effective workflow for technical team ? Maintains a polished professional image ? Assists other support team members when asked ? Attends all in-house training and commits to outside continuing education ? Attends and participates in all general and team meetings ? Participates in all aspects of marketing/special events planning and execution ? Prepares promotion presentation and display ? Mentors/trains new team members to help them grow ? Professional guest communication ? Maximize revenue generation for both treatments and retail ? Maintains a smile at all times ? Performs opening and closing duties ? Able to handle unsatisfied guest ? Monitors performance and achieve targets ? Asks for Facebook/Instagram likes and testimonials ? Informs team members of cross-marketing opportunities ? Treat all team members professionally
Qualifications:
? Experience in front line guest service (hospitality and retail highly desired) ? High school diploma or college ? Computer skills and aptitude for mastering spa software ? Good selling abilities ? Flexible schedule ? Professional image with gracious, warm, and genuine personality ? Skin care knowledge and understanding of the spa menu ? Good organizational skills and follow-through ? Able to multitask and improvise on the spur of the moment Behavioral Characteristics ? Strong guest service orientation ? Cheerful, upbeat personality ? Enjoys team environment and interaction with co-workers ? Excellent communication skills ? Flexible and cooperative ? High personal standards, good self-esteem ? High energy, able to work in fast-paced environment ? Good sense of time management ? Good sense of humor ? Self-motivated, driven and passionate about spa ? Seeks out knowledge and enjoys learning/strives for professional growth Additional Abilities:
Knowledge and good skills in Spa Equipment/machinery:
Phone, fax machine, computer, copy machine, inventory tracking equipment, credit card machines Performance Measures & Expectations ? Guest check-in process ? Guest check-out ? Call management – success rate ? Correctly and flawlessly implements the spa program ? Professional team communication ? Strong contribution to the team/spa ? Elegant image and appearance ? Maintaining boutique and managing inventory ? Professional Work ethics Revenue targets:
? Monthly Service Sales Targets ? Monthly Product Sales Targets ? Membership Sales and Renewal Targets Job Type:
Full-time Pay:
From $21.
00 per hour Schedule:
8 hour shift Monday to Friday Supplemental pay types:
Bonus pay Work Location:
One location Division/Department:
General Spa Reporting Relationship:
Office Manager Location of Employer:
Meridian/Hailey/Hayden Job Classification:
Team Member Compensation Structure:
Hourly
Bonus Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
