Pure Maintenance of South Carolina Hiring for Customer Advisement and Administration Job at Mount Pleasant, SC Full Time

Our small business has experienced steady growth and is looking for positive teammates in this exciting season. We are biased, but being at the intersection of building science, microbiology, technology, and health, we are pretty sure we are one of the coolest small businesses with which to work. We are a team of board-certified indoor environmental consultants who leverage science to create healthier indoor environments.

About Us

• After almost 20 years in building sciences, moisture control solutions, and indoor air quality for health, we found the gaps between these interconnected disciplines were the difference in successfully restoring the the health of a property.
• We are a family owned business and have a decentralized model that allows flexibility for those who want or need to work from home.
• Our culture is welcoming and casual, but we do expect professionalism and punctuality.
• The work is fun, fresh, and dynamic and driven by research, science, and a small team of indoor environmental experts.
• We aren’t big on stress. So, while we will expect you to work efficiently and get things done, we focus on open communication and getting things done right the first go around.
• We aren’t perfect and we know that you aren’t either. We work to cultivate an environment of thoughtful support, teamwork, and respect because the reality is we are all learning everyday.
• We will work with you to get a schedule that works best for you.
• You will have experiences and make decisions that are unique to a small business that provides holistic solutions to support health and wellness.
• After 90 days, there will be a meeting to discuss how things are going for you and a craft a personal development plan.

Now to the job requirements:

A team player that is positive, open minded, and genuinely enjoys serving people. Every day, you will be serving with different people in a workflow. Some depending on you for information and, likewise, you depending on them. You need to be the type of person who enjoys being a part of the team that drives results.

Driven by values and good faith. You are a person who has anchor points in life that go beyond money or stuff. You care deeply about your work, ultimately, because it’s a way to serve the people of our community and you want to make a positive difference.

Is systematic with a sharp attention to professional detail. You are the kind of person who doesn’t tick off a task as done until you’ve checked and proofread everything. Professional email etiquette and accuracy in using a field service software to provide clarity as projects move toward success. You appreciate the importance of details.

Is ok with doing day-to-day tasks everyday. As much as there are opportunities to grow into new roles, you also have to be able to enjoy those repetitive tasks that make up every work day.

Is able to put themselves in customer shoes. As proper training is implemented, you will be on the phone with customers. You need to be a person who loves to deliver remarkable experiences to other people. Caring communication with an empathetic ear are necessary qualities that should bring you joy as you make others feel served and understood.

Is a good writer who communicates clearly. Your written grammar is awesome! Andyou’re comfortable with writing and editing in the style needed to respond to a customer with grace, empathy, specificity and diplomacy. It might be a new inquiry, a high-need customer, or celebrating a big win.

Looking for ways to improve and solve problems. You always have an eye toward potential gaps in the workflow and noting ways to serve our team and customers better.

Primary Job Responsibilities

• Customer engagement (email / phone)
• Service software management (customer, team, and project)
• Invoicing (QB)
• Report preparation

Growth Opportunities

• Marketing and brand influence (skills to grow into being a physical and digital voice for the organization and its affiliates)
• Business development (influencing and implementation of new product/service initiatives)
• Efficiency projects (systems, organization, processes)
• Office operations (oversight of internal workflows related to finances, legal, and administration)

Offer
This is a full-time position where the ideal candidate compensation would range between $20-$26perhour+ bonus opportunity and the hours will be agreed upon. We are excited about adding a new member to our team soon. You can also email interest and resume to heretohelp@puremaintenancescdotcom. Thank you for your interest.

Job Type: Full-time

Pay: $20.00 – $26.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
We follow all CDC guidelines for indoor spaces and public engagement.

Application Question(s):

• On a scale from 1 – 10, how would you rate your interest/ desire in walking alongside people who are in a place of need to assist them in regaining a better quality of life (1 being ‘not at all’ and 10 being a ‘personal passion’)

Education:

• Bachelor’s (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Administrative: 2 years (Preferred)

Work Location: One location