PTLA Property Management Hiring for Property Manager (Customer Service/Maintenance) Job at San Leandro, CA Full Time

We are looking for experienced Customer Service personnel to manage third-party maintenance vendors and support the leasing and management of our properties in Alameda County and the Tri-Valley (southwest) portion of Contra Costa County. This position is primarily responsible for effectively managing and coordinating maintenance activities to maximize the successful operation of each property. This role requires a problem solving and customer-centric approach to deliver an exceptional experience for current and prospective residents, and owners. The successful candidate must be highly organized, and have knowledge and understanding of home and apartment maintenance such as carpentry, plumbing etc. Leadership and knowledge of administrative tasks such as scheduling are essential. The goal is to ensure that facilities are in a good and safe condition at all times, and that vendors complete work orders timely and with excellent workmanship.

Responsibilities

• Evaluate, schedule, and manage work orders and maintenance requests, along with tenant and vendor communication, in accordance with company policies and procedures.
• Ensure timely completion of all work orders and maintenance requests in accordance with company policies and procedures. Ensure Key Performance Indicator (KPI) compliance and excellent customer service.
• Provide excellent external customer service through timely updates to the portfolio team, residents and, when necessary, owners in accordance with company policies and procedures.
• Meet vendors to grant access to properties, as needed, including posting notices of entry and other communications to residents to fulfill maintenance requests. (Note: All properties are in the East Bay.)
• Provide information and direction to vendors, and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
• Communicate with residents and inspect vendor work when necessary to resolve issues timely and effectively.
• Document and report safety concerns that need immediate attention.
• Identify opportunities and make recommendations for improved operation and service excellence.
• Periodically evaluates vendor pool to ensure vendors represent the company brand and remain compliant with policies and procedures. Also, evaluate vendor workload and makes recommendations as to the size of vendor pool.
• Partner with Accounting Department to ensure accurate financial reporting and timely vendor-payment remittance.
• Review and submit invoices into system of record for completed work orders and maintenance requests. Invoices must be approved by the Portfolio Manager or Assistant Portfolio Manager unless invoice amount matches the approved bid amount.
• Contribute to the development of maintenance budget and ensure compliance
• Monitor inventory of materials and equipment
• Participate in coordination of projects (e.g. renovations)
• Maintain Property Keys in accordance with company policies and procedures.
• Periodically conduct unit inspections and curb appeal audits and facilitate property repairs as a result thereof.
• Oversees annual smoke and carbon monoxide detector tests, with help from On-site Managers.
• Actively participates in all company programs and initiatives.
• Adheres to all risk and safety protocols and audits, including, but not limited, vendor compliance and emergency work order response.
• Treats all tenants equally and consistent with company policies and procedures. Adheres to the letter and spirit of Fair Housing and Employment laws.
• Completes additional ad hoc tasks or projects as assigned by the Portfolio Manager or Managing Director.

Work Remotely

• No

Job Type: Full-time

Pay: $19.00 – $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• On call
• Overtime

Education:

• High school or equivalent (Required)

Experience:

• Property Management/Maintenance: 2 years (Preferred)

Language:

• English and Spanish (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location: One location