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Software & Technology
PSCU Hiring for IT Strategic Business Partner Job at Remote Full Time
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Position Requirements
PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status , or membership in any other group protected by federal, state or local law.
PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following
For positions based out of our Phoenix, Arizona location, PSCU is an E-Verify Employer. Please click here for the E-Verify Poster in
As an ongoing commitment to reasonably accommodate individuals with disabilities, PSCU has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to submit resumes via our careers page submission button If further assistance is required.
Join the people helping people.
For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.
If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”
This application is the first step in seizing your moment.
The Strategic Business Liaison manages and governs relationships with one of PSCU’s largest business unit leaders. This person interacts with and helps; acting as the single point of contact between the IT organization and a specific business unit. They are responsible for improved communication and collaboration between the IT department and their assigned business unit. They will ensure that this business unit is supported and aligned to meet their overall business goals and objectives. Individual will develop, influence and implement a partner strategy that aligns this business unit with IT to achieve PSCU goals and objectives. They will create relationships and build trust so the IT and BU can hold one another accountable for performance and service delivery commitments, and minimize enterprise risk.
Essential Functions & Responsibilities
- Communicate, manage, and act as the IT liaison for a specific BU.
- Responsible for knowing and understanding the business units roadmap, and working to facilitate forward momentum while elevating road-blocks.
- Direct and manage the partner relationship between IT and their assigned BU. Focus on the commitments and work on the road-blocks that are hampering success with the BU’s projects and initiatives. Providing service excellence to their BU, including but not limited to understanding established priorities, communicating needs and objectives, and negotiating through challenges to ensure the most desirable result.
- Collaborate with all levels across the company to optimize the BU partner relationship, with the objective to maximize services offered to, and the perceptions of our employees.
- Review, monitor, and report BU performance, establish enterprise wide delivery expectations. Responsible and accountable for corrective action and process improvements, collaborating with internal stakeholders at all levels.
- Participate in management training and develop leadership skills that will allow internal growth and advancement.
- Utilize service management resources for understanding and marketing the service portfolio, service catalogue, and service demand, so internal customers are aware of the service available.
- Planning and managing support strategy around tools and processes.
- Ensure proper documentation exist and are maintained for processes and procedures.
- Acting as an advisor to business and IT personnel, educating and encouraging use of Knowledge management tools and processes.
- Setting direction and providing a framework through which improvement objectives can be delivered.
- Perform other duties as assigned.
Position Requirements
- Bachelors’ Degree in Business Systems, Information Technology or equivalent combination of education and management experience in banking or credit union space required.
- Three (3) years of experience as a Business Analyst, Project Manager, or Scrum Master in Information Technology field required.
- Five (5) years of experience using technology platforms in the financial industry (e.g., Contact Center, Fraud & Disputes, Implementations, Product, or Data Analytics, etc.) required.
- Prior experience consulting with senior leaders or decision makers required.
Knowledge, Skills, & Abilities
- Demonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion, Trust and Diversity, Equity, & Inclusion
- Ability to communicate effectively in both verbal and written formats, explain complex technical issues and give presentations utilizing various audiovisual support aids
- Experience/Exposure with large-scale IT projects. Exposure to all technical aspects of the department including the oversight, acquisition and maintenance of systems software and hardware
- Ability to use Enterprise information systems including deployment, maintenance, backup, recovery, data security, and data management practices
- Ability to use Enterprise information systems including deployment, maintenance, backup, recovery, data security, and data management practices
- Ability to manage multiple projects, work in fast-paced environment, and meet deadlines
- Demonstrated excellent analytical and quantitative skills
- Ability to exercise discretion and good judgment in making decisions
- Proficiency in word processing and spreadsheet computer software applications
- Ability to travel as needed to successfully perform position responsibilities
- Ability to maintain confidentiality of materials handled
- Ability to be flexible and work under high pressure in a complex environment
- Availability to respond on an on-call basis 24 hours a day, 7 days a week
Pay Equity
PSCU is committed to pay equity and a competitive benefits package. The typical annual hiring range for this position based on relevant experience and internal equity is:
$74,600.00
to
$109,400.00
- Note: The amount shown is based on full time annual salary and would be prorated based on role.
In addition this position is eligible for an incentive plan, based on performance.
Benefits
At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.
Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.
PSCU offers:
-
Beautiful, state-of-the-art campuses
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Endless opportunities for advancement
-
Competitive wages
-
Generous paid time off and paid holidays
Our benefits package includes:
-
Medical with telemedicine, no-cost diabetes supply program, and expert medical opinion services
-
Dental and Vision
-
Basic and Optional Life Insurance
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Company Paid Disability Insurance
-
401k (with employer match)
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Health Savings Accounts (HSA) with company provided contributions
-
Flexible Spending Accounts (FSA)
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Supplemental Insurance
-
Legal Plan
-
Pet Insurance
-
Adoption Assistance Plan
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Mental Health and Well-being: Employee Assistance Program (EAP)
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Mental health and Well-being: Virtual mental health support and resources
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Tuition Reimbursement
-
Wellness program
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Back-up child care program
-
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
If this position requires you, now or in the future, to perform your function or report onsite at a PSCU location or travel on behalf of PSCU, entry procedure and Covid protocols are in place that will require your adherence as a condition of employment. PSCU manages these procedures and protocols requiring your use of third party digital applications, in compliance with federal, state, and local laws.
Please Note: For roles with certain levels of travel and/or company car usage, PSCU will require a completed Motor Vehicle Record Check, valid driver’s license, and proof of insurance at time of hire and annually.
All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter.
As a matter of operational management limitations and business administrative process parameters, remote position assignments at PSCU are geographically restricted to where PSCU currently operates. As a result, we are unable to proceed with applications from those state residents. Applicants are encouraged to apply for other available opportunities for which they qualify.
PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status , or membership in any other group protected by federal, state or local law.
PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following
“EEO is the Law” Poster
and the
“EEO is the Law” Poster Supplement
. PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
For positions based out of our Phoenix, Arizona location, PSCU is an E-Verify Employer. Please click here for the E-Verify Poster in
English
or
Spanish
. For information regarding your Right To Work, please click here for
English
or
Spanish
.
As an ongoing commitment to reasonably accommodate individuals with disabilities, PSCU has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to submit resumes via our careers page submission button If further assistance is required.