Provalus Hiring for Customer Experience Agent Job at Brewton, AL Full Time

Provalus is actively hiring entry-level Customer Experience Analysts to start immediately in support data entry, inbound/ outbound call, & customer support activities. Start working right away with on-the-job training provided and accelerated career advancement opportunities. Main responsibilities will include transcribing customer information, answering questions from customers professionally, and responding to customer inquiries.

All positions are full-time with set schedules, professional training and development, and opportunity for career advancement. Start your career today!

Responsibilities include:

• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.

Role Requirements include:

• Ability to work onsite at the Provalus Brewton office. No remote positions available at this time.
• Excellent communication skills, including verbal and written communication.
• Ability to work with others in a team environment
• Good computer and multi-tasking skills.
• Competency in related computer applications.
• Ability to react effectively and calmly in stressful situations.

Launch your career in technology and be a part of the our mission to provide corporations outsourced services such as; helpdesk, quality assurance, cybersecurity and network security right here from in the U.S. No experience required! Apply at www.provalus.com/apply

Job Type: Full-time

Pay: $10.00 – $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year
• 2 years
• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location