Protocol Networks Hiring for Help Desk Support Engineer Job at Marlborough, MA Full Time

We are searching for a Help Desk Support Engineer.

This is position is based in Marlborough, MA. Local candidates only.

We are searching for a Help Desk Support Associates. Work the day shift (8 am to 4 or 5 pm). It’s a plus if you have flexible availability; available to work weekdays, weekends, and/or evenings.

Requirements:

Must have experience working on a Help Desk, Technical Troubleshooting experience,

Helpful experience: Understanding of: DNS, DHCP, AD, LAN/WAN, etc..

Job Description:

Provide basic Help Desk coverage and support in an accurate, timely, and professional manner.
* Analyze, troubleshoot, and resolve all basic reported issues (software, hardware, and processes) in a logical and systematic method.
* Log and document all necessary information and detail for every customer contact.
* Identify and escalate critical incidents with a strong sense of urgency and ownership.
* Prioritize work and set expectations for all incidents and requests.
* Identify and initiate proactive, basic solutions that improve efficiency and/or effectiveness.
* Collaborate with customers (of all levels of the business), team members, and support teams to identify incident details and request requirements.
* Perform daily preventative maintenance on all necessary peripheral devices (e.g. scanners).

Requirements:

* Educational background in IT, specifically Help Desk and/or Networking
* A+, Network +, preferred
* Great technical understanding and troubleshooting experience.
* Ability to work independently.
* Ability to proactively train on new technologies a plus Ability to perform network traffic analysis using network capture tools
* Demonstrated expertise in analyzing and solving complex technical problems.

Please email your resume today.

Compensation will be based on level of experience.

Job Types: Full-time, Part-time

Pay: $19.00 – $25.00 per hour

Benefits:

• 401(k)
• Life insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Technical troubleshooting: 2 years (Required)
• Technical Help Desk: 1 year (Required)

License/Certification:

• CompTIA A+ (Preferred)
• CompTIA Network+ (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location