Program Support Specialist- Specialized Services Adult Programs LOOKING FOR Program Support Specialist- Specialized Services Adult Programs JOB AT Milwaukee, WI

Program Support Specialist- Specialized Services Adult Programs
Job Code: 2022-SPECIALI-023
Location: Specialized Services
Department: Specialized Service Programs
FT/PT Status: Full Time

Job Responsibilities:

Wisconsin Community Services, Inc.

Position Description

Program: Specialized Services Adult programs

Position: Program Support Specialist

Position Summary: This position assists and supports the daily operations of Specialized Services Adult programs. The Support Specialist will provide clerical, operational and administrative support functions.

Essential Functions:

• Greet all guests entering including but not limited to; youth, young adults, adults, families, and professionals.

• Provide clerical support to identified adult programs in Specialized Services.

• Develop and complete program specific reports.

• Responsible for ordering supplies.

• Provide support to program leaders in the referral and admission processes for adult programs in Specialized Services.

• Assist in scheduling provider appointments, team meetings and providing follow up.

• Develop room reservation system and be central contact for all room reservations

• Support quality assurance functions to ensure programs remain in full contract compliance.

• Run reports out of established documentation systems; enter data into designated spreadsheets and other tracking tools.

• Update and monitor records in online databases to support program leaders in printing and obtaining records, auditing records, and orientating staff to the database.

• Schedule training and enter staff training records in online training database.

• Support staff remain in compliance with all WCS policies and procedures.

• Develop tracking and monitoring systems to monitor compliance and add efficiencies to operations.

• Uphold and promote a positive and supportive culture for people served and staff.

• Maintain confidentiality within all written and verbal communications for all served.

• Adhere to state licensing requirements.

• Adhere to WCS Policies and Procedures.

• Other duties as assigned.

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Job Qualifications:

Minimal Qualifications:

• Minimum of a high school diploma or equivalent.
• Two years minimum of clerical or customer service experience.
• Strong computer skills including typing and ability to use Microsoft Professional/365 suite, databases, etc.
• Advanced organization skills.
• Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth of clients.
• Valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
• Meet all the employee requirements including references, criminal and caregiver background check, drug test, and driver’s record check.

Other Job Information (if applicable):

Work Relationship and Scope: Reports directly to the Director of Specialized Services and works closely with adult programs in Specialized Services. Interacts with all staff and has direct interaction with the people being served and professionals.

Personal Attributes: The person in this position must be passionate about the WCS mission and be a role model for accountability and a culture of excellence by virtue of high-quality program standards and compliance. Must be a collaborative team player. Follow agency Code of Conduct and Leadership Code of Conduct. Adhere to established policies and procedures of the agency and of all funding sources. Conduct self in an ethical manner. Maintain professional and respectful relationships with all WCS staff, youth, and all external persons and agencies involved with service provision. Show sensitivity toward cultural, ethnic, and disability needs.

Knowledge, Skills, and Abilities: This person must have exceptional customer service and clerical skills. Must possess exemplary verbal and written communication skills, along with strong computer skills that include Microsoft Word, Excel, Teams, Forms and other database applications. Requires being good at detail-oriented work and utilizing analytical and problem-solving skills. Ability to multitask, organize, and assist others to implement procedures and practices. Must be sensitive to cultural, ethnic, and disability issues.

Working Conditions: Work is performed in a fast-paced office setting. Must be comfortable being around and/or interacting with people with substance use and mental health needs. Flexible work schedule may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands: May require sitting at a desk and/or computer for two or more hours at a time. Requires significant computer work. Driving for the position is required.

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