Company Statement: The Customer Service Representative (CSR) is frequently the very first impression that our clients have of Pro-Tec Plumbing & Air. It is critical that the CSR position set the stage for the world class experience our clients have when they choose to do business with us. The CSR is instrumental in ensuring the client is not only completely satisfied but was more than satisfied with a world class experience.
Job Description: Convert incoming calls and requests into booked appointments. Answer each call within the first three rings. Make outbound calls as necessary to ensure call board is at capacity Make outbound calls as necessary to ensure client satisfaction. Handle and assist with resolving customer concerns to create customer cheerleaders for life Update customer’s information in the company’s CRM systems accurately. Follow company’s call framework/scripting. Attend and participate in company’s training meetings and skill practice sessions Assist dispatch with notifying clients of any delays or reschedules – proactively. Assist with administrative duties as assigned (such as filing, preparing technician packets, etc.). Be at your workstation ready to answer incoming calls and offer excellent customer service by building trust and a relationship with all who call in. Qualify all customers appropriately, including priority level adjustments and asking for photos. Review and update existing customer information with accuracy. Participate in the after hours “Phone Team” rotation.
Job Type: Full-time
Pay: $18.00 – $20.00 per hour
Benefits:
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Work Location: One location
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