Princeton University Looking for Assistant Director for Global Safety & Security Full Time

Assistant Director for Global Safety & Security

US-NJ-Princeton

Job ID: 2023-16998
Type: Full-Time
# of Openings: 1
Category: International and Multicultural Programs

Princeton University

Overview

This role supports and enables others to define and lead University-wide programs that:

• Prepare travelers for their journeys through appropriate training.
• Ensure individual and group trips sponsored by the University are done in compliance with University policies.
• Support travelers while they are away from home, including when non-emergency incidents and crises occur.

This role interacts with community members throughout the University, including students, faculty, and administrators.

Responsibilities

Responsibilities:

• Incident and emergency response.
• Training program development and implementation.
• Vendor and systems management.
• Customer support.

Duties:

• Provides operational oversight and day-to-day direction for Program Support Specialist to the Associate Provost, IAO.
• Backstops the Director and Associate Director, as necessary.
• Primary coordinator for assistance to University travelers experiencing routine incidents, working with the University’s contracted international assistance provider and relevant University offices to ensure necessary support and notifications.
• Triages and escalates emergency situations involving University Travel to the international crisis management structure.
• Coordinates logistical and other practical steps, as determined by the international crisis management structure, for support to travelers experiencing an emergency.
• Leads after-action reviews of emergencies and generates and follows through on lessons learned and recommendations for improvement.
• Develops and periodically refreshes audience- and role-specific training curricula for individual travelers (students, faculty and staff), travel group leaders, travel administrators, and others, both to comply with University duty of care and other regulatory obligations and also to mitigate risks through pre-departure education.
• Develops and leads vendors in the production of video on-demand training modules needed to implement these curricula, including drafting scripts and other production functions in close collaboration with University stakeholders and experts.
• Manages the University relationship, including selection, performance and budget issues, with the contracted supplier for the University’s web-based travel registration tool.
• In coordination with the Office of Risk Management, oversees the selection and performance of the University’s contracted supplier for international assistance.
• Serves as the system owner for the supplier-provided web-based travel registration tool, including assuring coordination with the Office of Information Technology and ensuring appropriate user support is available to the University community.
• In collaboration with communications specialists across the University, develops and implements communications plans to promote and educate the University community on all programs within their portfolio.
• Manages the unit’s social media presence and shares responsibility for content development and management for GS&S web properties.

Qualifications

Qualifications:

• Bachelor degree.
• Five years of relevant work experience.
• Substantive experience living, working, and/or studying outside the United States.
• Experience in incident or crisis management.
• Ability to manage crises with composure and discretion and to communicate clearly and effectively, in writing and orally, even under high scrutiny and pressures.
• Experience developing and delivering training to diverse audiences.
• Familiarity with the capabilities and operations of U.S. government agencies responsible for the support of citizens abroad.
• Familiarity with basic concepts of contract management, including service-level agreements and vendor performance management tools.
• Experience responding to customer inquiries and/or complaints.
• Familiarity with the use of major social media services.

Preferred Knowledge, Skills, Abilities and/or Expertise:

• Master degree.
• Seven years of relevant work experience.
• Professional proficiency in at least one non-English language.
• Professional certification related to personnel safety management, risk management, security management, and/or travel risk management.
• Extensive experience working and/or living internationally in high risk environments.
• Familiarity with international health and other insurance programs, including kidnap-and-ransom and security evacuation policies.
• Familiarity with software tools used to track travelers for an organization.
• Familiarity with common web content management systems.

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS

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