Prince William County, VA Looking for Collector (Financial Regulatory Specialist) at Woodbridge, VA  Full Time

Do you like seeing immediate results? Does what you do today have a direct effect on what you will do tomorrow? Tired of the long commute into the big city? Do you have experience working with customers answering questions, updating accounts, and doing research? Has your collection experience been positive in terms a of compassionate yet firm approach? If yes, we want you on our team! The Tax Administration Division of the Finance Department is looking for a qualified individual for the position of Financial Regulatory Specialist B23 (Collector). The position will work together with a team of collectors that equitably and efficiently enforce the County’s delinquent tax collection efforts.

About This Role: Watch yourself succeed as you complete tasks and reach goals of collecting on delinquent tax bills while generating revenue for the County Tax Department. You will be working independently performing enforcement actions while providing excellent customer service and finding solutions to complex tax questions.
We have a competitive benefits plan including Medical, Dental, and Vision insurance options, 401k plans, and more

Minimum Requirements: High school diploma or G.E.D. and 2 years of work experience that includes experience in collections and customer service.

Preferences: The right candidate will be engaged and helpful with all stakeholders and will have:

• Experience and knowledge in local government tax and collections of delinquent accounts
• Experience working in personal property, real estate, and business tax-related fields
• Experience conducting research and skip-tracing using various online programs to investigate entities and individuals
• Knowledge of Code of VA/VA State and Local County tax laws and ordinances as relating to personal property tax, real estate tax, and/or business tax
• Experience routinely handling incoming and outgoing calls and emails from taxpayers inquiring about their accounts
• Experience in tax assessment review and situs adjustments for personal property (vehicle) taxes
• Ability to communicate professionally and effectively both orally and in writing.
• Aptitude in math to understand or analyze accounts and perform basic calculations – sums, prorating, and percentages, and to be able to explain billing accounts to taxpayers
• Computer skills in Microsoft Applications and account database systems
• Customer service and interpersonal skills for team and taxpayer communications
• Research and time management and critical thinking skills
• Ability to handle high volume fast paced task driven responsibility in the position

Special Requirements: Must pass a Criminal Background Check upon employment, and during the course of employment, every two years thereafter, as is required by the state, federal laws, and as found within contracts executed with County for the purpose of local tax collection.

Work Schedule: This position is scheduled to work Monday through Friday from 8:00 to 4:30 or 8:30 to 5:00. Hours may vary and be longer due to the tax season. The selected candidate will work out of the Prince William County Building located at 1 County Complex Ct., Woodbridge, VA 22192, or teleworking from employee’s home as scheduled by management.

Starting Salary Range: $24.82- $30.45 / hour