Pratt & Whitney Hiring for GP7000 Customer Technical Support Engineer (Hybrid) Job at East Hartford, CT Full Time

Date Posted:

2023-01-20-08:00

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Hybrid

Pratt & Whitney is working to once again transform the future of flight—designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire, and promote talent equally. We welcome our employees to be their whole – best – selves at work because trust, respect, and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Department Overview:

Engine Alliance (EA) is a 50/50 joint venture between Pratt & Whitney (PW) and General Electric Aerospace (GE) established to develop, produce, and support the GP7000 engine which powers the Airbus A380 aircraft. The GP7000 entered service in 2008 and remains a key component of several A380 fleets. EA offices are in Glastonbury, CT (PW) and Cincinnati, OH (GE). This role reports to the Glastonbury, CT location (a satellite PW office).

The GP7000 Customer Technical Service (CTS) organization is seeking a candidate for a Fan/Low Pressure Compressor (LPC) Customer Technical Support engineering role. This position offers insight into the widebody engine market and the operations of some of the world’s best-in-class airlines. The role requires flexibility and adaptability to changing requirements and the ability to multitask across several disciplines.

Key Responsibilities:

The GP7000 Fan/LPC Customer Technical Support Engineer represents the voice of the customer as an active participant on the Integrated Product Team, provides technical leadership in support of operational readiness and system safety, and collaborates with field service representatives, airline customers and Engineering to:

• Provide accurate, timely, and complete technical guidance/recommendations to airlines and shops regarding on-wing and off-wing operational troubleshooting, problem resolution, service bulletin activities, and engine manual interpretation.
• Leverage field experience/data to identify and drive resolution of in-service issues affecting operational reliability, maintainability, and maintenance cost.
• Support the development and implementation of field management plans that ensure safe, reliable, and cost-effective engine operations.
• Present technical issues and solutions to internal management/stakeholders and external customers in various communication meetings/conferences.
• Initiate & coordinate approval of Engineering Authorizations for engine/module/piece part inspections and limits for incorporation in engine manuals and service bulletins.
• Provide leadership and drive root cause and corrective action of engine investigations.
• Review new or changed designs for impact on airline operations/maintenance.

Basic Qualifications:

• Bachelor’s degree in Mechanical/Aerospace Engineering or related degree and 5+ years of relevant experience (e.g., Engine test, design, customer support, overhaul/repair engineering), or
• An Advanced Degree in a related field and 3+ years of relevant experience
• General gas turbine engine system knowledge.
• Available and willing to provide occasional off-hours support (remotely) in case of an Aircraft on Ground (AOG) situation or field event/operational issue.
• This position requires occasional international travel, 5% annually, with typical duration of up to one week at a time.
• US Citizen or US Person due to government contracts

Preferred Qualifications:

• Experience supporting airline/military customers and/or products in a Maintenance Repair and Overhaul (MRO) or line maintenance environment.
• Knowledge and familiarity with engine manuals and service bulletins.
• Excellent written and verbal communication skills as well as strong interpersonal and team player qualities.

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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