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Portland Community College Hiring for Library Technician (% Bilingual) at Rock Creek Campus Full Time
Job Details
Library Technician (5% Bilingual)Requisition IDreq1928DepartmentLibrary & Media ServicesCampusRC-Rock Creek CampusEmployment TypeClassified-Full TimeBest Consideration DateApply Immediately; This position will close once sufficient qualified applications have been received.
Position SummaryPortland Community College is accepting applications for a Library Technician position at the Rock Creek campus. We are looking for an individual that is eager to become part of a team focused on providing excellent customer service to a diverse community in an academic Library setting. Some of the core duties of this position include providing customer service at the library’s checkout desk, daily maintenance of library collections, overseeing the equipment collection, and working closely with other employees to accomplish various library-related tasks. Additional responsibilities include training, guiding, coaching, and reviewing the work of student and casual employees. Library Technicians are instrumental in helping further the goals of the Library and College within an inclusive and student-focused environment that cultivates learning, critical thinking, and personal growth. Typical duties and responsibilities include assisting library users by providing exceptional customer service, facilitating access to library materials and providing directional information. Resolving material or service problems by clarifying the user’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Instructs users in the basics of library website navigation. Also provides assistance in the use of the library’s printers, photocopiers and other equipment, including but not limited to: laptops, digital cameras, voice recorders, tablet devices. Contacts internal or external sources for maintenance as needed. May perform a specialized function at a campus library and/or college-wide, which may involve coordination of consortia resource sharing, materials booking, billings, course reserves management, copyright, equipment, and stacks maintenance. Conducts inventories of materials, supplies, and equipment. Orders, receives, and verifies new supplies. Trains, coaches, and directs the work of student and casual employees in the procedures and practices related to Access Services. Performs other related duties as assigned. *An employee in a job assignment which requires bilingual skills (including sign language) shall receive additional premium compensation of 5%. Candidate ProfileThese qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.
Position SummaryPortland Community College is accepting applications for a Library Technician position at the Rock Creek campus. We are looking for an individual that is eager to become part of a team focused on providing excellent customer service to a diverse community in an academic Library setting. Some of the core duties of this position include providing customer service at the library’s checkout desk, daily maintenance of library collections, overseeing the equipment collection, and working closely with other employees to accomplish various library-related tasks. Additional responsibilities include training, guiding, coaching, and reviewing the work of student and casual employees. Library Technicians are instrumental in helping further the goals of the Library and College within an inclusive and student-focused environment that cultivates learning, critical thinking, and personal growth. Typical duties and responsibilities include assisting library users by providing exceptional customer service, facilitating access to library materials and providing directional information. Resolving material or service problems by clarifying the user’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Instructs users in the basics of library website navigation. Also provides assistance in the use of the library’s printers, photocopiers and other equipment, including but not limited to: laptops, digital cameras, voice recorders, tablet devices. Contacts internal or external sources for maintenance as needed. May perform a specialized function at a campus library and/or college-wide, which may involve coordination of consortia resource sharing, materials booking, billings, course reserves management, copyright, equipment, and stacks maintenance. Conducts inventories of materials, supplies, and equipment. Orders, receives, and verifies new supplies. Trains, coaches, and directs the work of student and casual employees in the procedures and practices related to Access Services. Performs other related duties as assigned. *An employee in a job assignment which requires bilingual skills (including sign language) shall receive additional premium compensation of 5%. Candidate ProfileThese qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.
- Experience providing excellent customer service in a varied work environment.
- Strong record of communicating effectively (electronically and in person) with multiple stakeholders in a shared workspace and customer service setting
- Experience working in a library setting or similar environment, and utilizing an integrated library system.
- Demonstrated ability to use bilingual skills for written translation, and during customer service interactions.
- Familiarity with or demonstrated ability to troubleshoot issues with a variety of library equipment (for example, laptops, tablets, digital cameras, and calculators).
Minimum Qualifications
To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).
- High school diploma or equivalent.
- Two years of experience working with the public, preferably in a library.
Position Grade16Starting Salary Expectations$41,085 to $43,584 (Step 3); based on qualifications, experience and internal equity. Position Grade Salary Range$41085 to $65924 Annual SalaryFTE1PCC BenefitsPCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.
View a complete list of PCC benefits.Working Conditions and Physical Requirements
Work is primarily performed in a library and is fast-paced with constant interruptions. Duties of this position are usually performed in an indoor environment, involving heavy public contact with a usually moderate noise level. Some assignments involve transporting materials from the loading dock, between classrooms and within libraries. This position may require travel to the various PCC campuses.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to sit. The employee is occasionally required to climb or balance. The employee must regularly lift and /or move up to 10 pounds and push/pull up to 16-20 pounds initially, 10-15 pounds sustained, 25-35 pounds up thresholds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
Background Check RequiredYesPortland Community College complies with the Oregon Veterans’ Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans’ Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:
- Veterans: DD214
- Disabled Veterans: DD214 and Letter from the Department of VA
Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.
Notice of the Availability of the Annual Security Report:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College’s (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.
