Pomeroy Hiring for Deskside Support Technician Job at Denver, PA Full Time

Our client is looking for a skilled Deskside Support professional for 3 month position, with the opportunity to go full time. The appropriate candidate will be providing support to end users M-F, with rotating on call, shared with 2 other techs.

Essential Job Functions

• Provides on-site desktop support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis and prepares reports on system problem trends and issues.

Basic Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• Four or more years of field support experience
• Experience working with the company’s hardware, software and equipment products
• Experience working with customer technology and support requirements

Other Qualifications

• Good interpersonal skills to work with customers and other unit personnel
• Good analytical and problem solving skills
• Good communication skills
• Good time management and organizational skills
• Ability to resolve hardware and equipment problems
• Willingness to travel

Work Environment

• Office environment
• May require weekend work
• May require shift work

Job Types: Full-time, Contract

Pay: $25.00 – $30.50 per hour

Benefits:

• 401(k)

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Denver, PA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Deskside Support: 3 years (Required)
• Windows: 1 year (Preferred)

Work Location: One location