The primary responsibility of this position is installing, modifying and making repairs to hardware and software systems and providing technical assistance and training to ensure proper computer operation so that end users can accomplish business tasks. This is a level 1 & 2 support role that requires strong customer service skills as you will work with users at all levels of the organization.
This will include receiving, prioritizing, documenting, and actively resolving incidents and requests reported by users, internal IT colleagues or by system alerts, as well as local project work.
Location
Glenview, IL – Will work with other support staff on-site between locations. Hybrid role, 50% on site. Can change based on business needs.
This position reports to the IT Support Team Lead.
Responsibilities
ServiceDesk
Global work
Business liaison
Budget
Remote site support
Qualifications
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