About the Opportunity:
At Polk State, our amazing faculty and staff create an inspiring workplace. This career position reports to the Manager, Computer Support Services and is an excellent opportunity within the College’s Information Technology department. We offer a collaborative, creative and culturally diverse work environment. If you want to be supported in your efforts to grow professionally and to be recognized for your contributions, then come work for Polk State.
SOAR, EAGLES!
About the Position:
The User Support Specialist I provides remote and on-site support to internal student/faculty/staff professionals concerning desktop hardware, office applications, student applications and certain aspects of the networking infrastructure. This position will communicate directly with the customers concerning problems and their resolutions to each unique environment. The position will respond to telephone, email, web, and helpdesk requests to provide level 1 technical, end-user support.
Essential Functions/Duties:
This position is a level C15.
Required Skills
Required Education:
High School diploma or equivalent is required.
A+ Certification preferred.
Required Experience
At least one year of Information Technology work experience is required, preferably in the areas of PC support, networking and telecommunications, or an equivalent combination of experience, coursework in an accredited educational program in IT or related field, on the job training/coursework/certifications, or an internship in an IT related discipline.
Preferred Experience:
Additional related IT work experience is preferred.
Working Conditions:
We offer an excellent employer-paid benefits package including the following: Medical, Dental, Life, Long-Term Disability, Vacation (except faculty), Holiday and Sick Leave, Retirement (if eligible) and college fee waivers. Other employee-paid, voluntary benefits (vision, short-term disability, etc.) are also available.
Important Information:
Submissions that do not include all required information will not be considered.
NOTE: We encourage applicants to provide feedback of their experience or request help at [email protected].
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with State of Florida agency like Polk State College. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement and the date of your re-employment.
As a rule, Polk State College does not provide H1-B visa sponsorship. Exceptions may be made based on the College’s need for a candidate with unique skills and expertise and where the College cannot otherwise recruit and hire qualified non-sponsored candidates.
Polk State College is a drug-free workplace and participates in E-Verify.
Polk State College is an equal access/equal opportunity institution committed to excellence through diversity in education and employment. The College complies with all state and federal laws granting rights to students, employees, and applicants for employment or admission to the College. Polk State College does not discriminate on the basis of race, color, national origin, ethnicity, sex, age, religion, sexual orientation, marital status, veteran status, genetic information, disability, or pregnancy in its programs, activities, or employment. For questions or concerns on equity issues, please contact: Lonnie Thompson, Chief Diversity Officer; 999 Avenue H, NE; Winter Haven, FL 33881; Office: 863.292.3602 Ext. 5343; [email protected].
Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. If you feel you require a reasonable accommodation to apply for a position with Polk State, please call 863-297-1070 or e-mail [email protected] and let us know the nature of your request, along with your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.
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