JOB SUMMARY
The Lead Housing Case Manager (Lead HCM) supports Plymouth residents by working as part of an onsite permanent supportive housing (PSH) team that is committed to supporting the well-being of residents and supports the delivery of high-quality service based on the values inherent in Plymouth’s mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the ‘housing first’ philosophy. Specific tasks related to this position (but are not limited to) include providing mentorship, support, and guidance to the Housing Case Managers & building team and serves as their first point of contact for questions and support, works in partnership with the Residential Services Manager (RSM) and Lead Residential Specialist, and plays a key role in sustaining continuity of care across all tenant-facing positions in Plymouth buildings. The HCM position carries a caseload responsible for supporting residents in their housing stability in identifying their housing stability barriers, partnering with residents to create Housing Service Plans, providing care coordination and supportive services to residents to meet their plan’s goals, and ensures that there is a staff presence all while fostering a sense of community.
The position is generally assigned to an individual Plymouth building but may be reassigned on a short- or long-term basis, based on business/service needs.
Work Schedule: This position works a 40-hour work week, including one weekend day along with the willingness to work select holiday mornings, work modified day shifts (to work into early evenings) as needed and may be required. The Lead HCM carries a caseload and can work periodic swing and weekend shifts.
This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).
ESSENTIAL JOB FUNCTIONS
(Responsibilities, accountabilities, and competencies; may not include all duties of this job)
Lead Responsibilities
Supportive Services
Collaborative and Community Building
Qualitative and Administrative
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Other
ESSENTIAL JOB QUALIFICATIONS
(Any equivalent combination of knowledge, skills, abilities, education, and experience):
Education: BA/BS degree in a human service field. Advanced education can be substituted for experience and/or years of experience can be substituted for the required degree.
Experience:
Minimum of three (3) years of experience working with homeless and low-income individuals, including persons living with mental and physical illnesses, chemical dependency/addictions, disabilities, HIV/AIDS.
Minimum two (2) years working as a case manager, at least one (1) of those years working with individuals experiencing homelessness.
Licensure/Certification: Valid Washington State Driver License and insurable driving record.
Knowledge, Skills and Abilities:
Desired Qualifications:
Day shift
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Plymouth Housing is committed to doing its work with compassion and respect for the dignity, worth and uniqueness of all people and all cultures.
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