Plastipak Holdings Hiring for IT Help Desk Representative – Part Time Job at Plymouth, MI Full Time

Gain valuable work experience while completing your IT degree or supplement your income with a stable part-time job. As IT Help Desk Representative, you interact with all levels and departments, providing technical support to users while upholding service-level agreements and the high standards for which the Plastipak IT Help Desk is known.

You Will

• Provide first level technical support to end users for all systems and ensure appropriate escalation to specialist teams when necessary
• Troubleshoot computer related issues over the phone for local and remote users
• Flex, according to situational needs, by following procedural protocols and recognizing when deviation from accepted practices is required
• Ensure faults are identified and repaired in accordance with all relevant health and safety regulations
• Ensure repaired equipment is tested and performs to an agreed standard

You Have

• 
  MUST be able to work a standard schedule of Tuesday, Wednesday and Thursday, including holidays, from 10:00 AM – 7:00 PM.
  
• Bachelor’s degree or currently in pursuit of an educational degree is preferred
• Excellent customer service skills to assist non-technical users in a professional and friendly manner
• PC literate, with a good working knowledge of Microsoft Office and Outlook required
• Experience with Windows 7, XP, Vista and/or Windows 10 required
• Understanding of LAN and Networking concepts preferred
• Web programming experience (JavaScript, VBScript, HTML, PHP, C, C++, CSS, XML, and SQL) preferred

Plastipak is an Equal Opportunity Employer

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