Plante Moran Hiring for Engagement Support Services Specialist – Southfield, MI at Southfield, MI  Full Time

• Providing support to internal Firm clients using a service mindset with a sense of urgency, while maintaining accuracy and having pride in your work
• Routing and processing client requests; reviewing peer work and completion processes
• Interacting with both in-office and remote staff, including domestic and international groups on various time zones
• Effectively partnering with engagement teams to clarify inquiries, address needs, and set clear expectations related to task processing
• Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved or complex problems
• Assisting Operations Lead with specialized projects, including reporting and data research, deliverable formatting and editing, process design, and additional tasks as assigned
• Maintaining an environment of continuous learning for yourself and others by completing all training related to client requests, supporting peers in their learning, and enhancing task training resources whenever possible while ensuring alignment with subject matter experts

• 0-1 years customer service experience or equivalent coursework
• HS Diploma required. Higher level of education/college coursework preferred.
• Students and graduates, preferable areas of studies: Accounting, Audit, Finance, Banking, Insurance, or another economic-related discipline
• Knowledge of accounting (basic) preferred
• Experience with Outlook, Excel, and Word required
• Experience with Adobe Acrobat preferred
• Strong organization and prioritization skills
• Ability to use a variety of resources to learn new tasks
• Ability to proofread with strong attention to detail to ensure accuracy
• Ability to easily adapt to changes and challenges
• Ability to work in a fast-paced environment
• Capacity to work within a team environment and assist peers as needed
• Some overtime and weekend work required

Our difference.

We are a nationally recognized public accounting, consulting, and wealth management firm, consistently ranked as one of FORTUNE magazine’s “100 Best Companies to Work For.” At Plante Moran, we live by the Golden Rule, fostering a relatively “jerk-free” culture with the lowest staff turnover rate in the industry. Our supportive network of well-rounded professionals is excited to catapult your growth and help pave your pathway to professional excellence.

Apply now. Make your mark.

This is a non-exempt position, so you may have to work hours that exceed the standard 40-hour work week.

Plante Moran is committed to a diverse workplace.We strive to create a culture where each person feels accepted and valued. We believe that each person’s ultimate potential begins with first acknowledging their inherent dignity. When we can recognize – and celebrate – our many human differences, we’re able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work.Plante Moran is an Equal Opportunity Employer.

Plante Moran maintains a drug-free workplace.

Interestedapplicantsmust submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of candidates that are bilingual in Japanese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.

The specific statements above are not intended to be all-inclusive.

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