Planned Parenthood North Central States Hiring for Training & Development Specialist Health Center Associate (HCA) – Saint Paul, MN at Minneapolis, MN  Full Time

Planned Parenthood North Central States

Training & Development Specialist Health Center Associate (HCA) – Saint Paul, MN

Starting salary for candidate who meets minimum requirements (Experience will be compensated): $23.20+/hour

$3/hour evening and/or $1.50/hour weekend differential provided when shift requirements are met.

Typical Schedule: 32 hours/week – all positions are benefits eligible.

Union Membership: This position is represented by SEIU.

About Us:

At Planned Parenthood North Central States (PPNCS), we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That’s why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of young people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission.

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What to expect:

Under the supervision of the Training and Development Manager, the Training and Development Specialist advances quality reproductive and sexual health care and exceptional patient experience by developing and delivering effective trainings and resources for new and established health center staff at PPNCS. Core roles and responsibilities include onboarding health center staff, participating in collaborative partnerships, education, and competency management. This position specializes in training and onboarding all front desk and non-certified/non-licensed back-office staff (HCA Is, HCA IIs, and MAs) as assigned at Planned Parenthood. Training and Development Specialists are advocates in implementing our mission “To affirm the right to reproductive and sexual health and freedom for all by providing excellent care, trusted education, and fierce advocacy”. They may perform other related duties as assigned.

Schedule: 32 hours per week. 4 shifts per week Monday – Friday, day off will vary based on training schedule. Schedule varies along training cycles – onsite training days are generally 9:00am-4:30pm and trainer will match health center hours for clinic training days. For administrative work, more flexible start/end times but generally starting between 8:00-10:00am and ending between 4:00-6:00pm. Position involves travel primarily throughout Twin Cities metro and outlying area, may include limited travel to PPNCS locations in Iowa and/or Nebraska.

Responsibilities:

This position will impact us with the following contributions:

• Prepares for and trains newly hired health center associates in Family Planning and Abortion Care as assigned. Responsible for evaluating the effectiveness of onboarding for health center associates.
• Works with organizational staff and leadership to understand and assess needs and develops appropriate interventions and materials. Designs and develops training materials that can be used to train, mentor and coach staff in performing their job functions. Training materials include a wide variety of learning tools and structures, including but not limited to instructor-led trainings of individuals or groups, instructional guides, self-learning materials, eLearnings, and conference presentations.
• Develops, coordinates, implements, and evaluates training programs that support organizational needs that are aligned with the organization’s strategic plan. Formulates and implements evaluation systems to ensure the accuracy, consistency, and quality of training being provided.
• Travels to any of the Planned Parenthood locations in assigned medical practice to provide initial and ongoing on the job training and evaluation for staff.
• Role models, communicates, teaches, and celebrates Planned Parenthood’s In This Together employee engagement and patient experience framework, championing efforts to make the organization the best place to work and the best place to receive care.
• Promotes standardization of evidence-based and/or best clinical practice. Coaches employees and/or works with site leadership to coach employees when they observe practices varying from standard.
• Supports health center leaders in the initial and ongoing evaluation of staff, and partners to provide development solutions that support high performance.
• Acts as a resource and support to PPNCS teams and employees in the provision of their job functions.
• Assists and prepares employees to be in alignment with and deliver consistent messages about PPNCS mission, strategic objectives, and values.
• Will work a minimum of one health center shift at a Planned Parenthood site monthly in order to maintain job proficiency.

Minimum Qualifications:

• 1-2 years customer service experience
• CPR certification or ability to receive certification within 60 days
• Experience effectively training and supporting new employees
• Working knowledge of technology necessary to perform job function including Microsoft Word and PowerPoint

Skill, Knowledge, and Abilities:

• Access to independent transportation; valid driver’s license and current vehicle insurance, with willingness to drive to different health centers across affiliate medical practice as needed.
• Ability to work with individuals from diverse backgrounds and create a positive environment that demonstrates PPNCS’ commitment to diversity, equity, and inclusion.
• Strong facilitation, communication, and presentation skills.
• Exceptional customer service skills.
• Possess excellent and professional interpersonal skills with the ability to communicate, both verbally and in writing, with multiple stakeholders internally and externally.
• Constantly striving to design and develop new ways to enable learning.
• Proactive self-starter, confident in their ability to move work forward quickly and accurately with limited direction.
• Attention to detail and commitment to quality and accuracy in all work.
• Strong prioritization skills and ability to handle multiple competing priorities.
• Ability to meet deadlines in an environment which may contain distractions and interruptions.

Benefits:

This position is eligible for:

• A comprehensive benefits package, including:
  • Medical, Dental, Vision – With equity-based premium tiers
    • – free, virtual primary care for entire household (in-home available for qualifying locations) Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications
  • Flex Spending Account
  • Life insurance
  • PTO, Float holidays, Volunteer Paid Time Off, Paid Holidays
  • 403(b)
  • Eight weeks paid Parental Leave
  • Pet Insurance

Please note:

We require all PPNCS employees, volunteers, interns, and fellows to have a current, up-to date, COVID vaccine (Exemptions may be provided for medical, disability (ADA) or religious reasons.)

IMMUNIZATION REQUIREMENTS

The position you are applying for is in a health center with direct patient care, therefore, if you were to be offered and accept employment, we would require the following documents from you prior to your first day of employment. Please do not bring this documentation to your interview – you will have forms to complete that require the documentation should you be offered the position.

• Hepatitis B vaccination records and titers
• Measles, Mumps and Rubella (MMR) vaccination records or proof of immunization
• Chicken Pox vaccination records or proof of immunization
• Tetanus shot documentation
• Tuberculosis PPD Skin Test that is no older than 12 months
• CPR Certification

Planned Parenthood North Central States supports people of all ages in making responsible choices and planning their futures. We are an organization committed to creating and fostering an environment that leads to engaged employees, and we believe engaged employees results in satisfied customers and exceptional experiences. When you work for Planned Parenthood you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom.

Planned Parenthood is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status regarding public assistance. Planned Parenthood is committed to encouraging and promoting diversity as well as providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Planned Parenthood is dedicated to an equitable and inclusive work environment and encourages all interested candidates to apply regardless of initial skill set.

Any job offer will be contingent upon the results of a background investigation.

This position is included in the SEIU bargaining unit, and depending on state law, requires union dues be deducted from employee paychecks in an amount up to 2.25% of gross pay.

Questions? Contact for more information.