Position Summary
Ensures the availability, integrity, and reliability of assigned systems. Provides technical support of an IT infrastructure or operations product line, enterprise platform and/or technology service. Provides operational support to monitor, analyze, diagnose, and resolve problems. Provides consulting and advisory tasks to engineering, planning, and clients. Tests new technologies in a lab environment. Participates in design reviews on new deployments. Partners with product specialists and technical architects to make recommendations for new or retired technology products & systems.
Location Flexible – throughout PG&E Service Territory.
Job Responsibilities
Provides 3rd tier support in analyzing, diagnosing, and resolving problems.
Collaborates with team or peers to work on issues, projects, or activities.
Provides technical support and administration of critical infrastructure network components (e.g., routers, switches & core network services)
Assists others using established processes, practices and procedures as directed.
Collaborates with others to identify, analyze, and improve existing business processes within a department to meet new goals and objectives.
Assists in the update and modification of work procedures and standards.
Ensures system health and availability of the systems.
Performs the operation, management, and maintenance of network and telecommunication systems, linked systems, and peripherals in order to enhance network operations.
Performs testing and evaluations of new technologies in a lab environment.
Qualifications
Minimum:
Associates Degree in Computer Science or job-related discipline or equivalent experience
Experience in IT-Information Technology operations, 2 years
^Works in 24 hours per day-7 days per week environment
Ability to travel using personal vehicle
Desired:
Bachelor’s Degree in computer science or job-related discipline or equivalent experience
Experience in telecommunications, job-related, 3 years
IT-Information Technology Product certification, for example CCIE, CCAr, MCSE, MCSM, RHCA, RHCE
Experience in relevant programming languages to support network automation
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