Peterson Technology Partners Hiring for Zendesk Administrator Job at Remote Full Time

Our Client is seeking a Zendesk Administrator with the following:

Qualifications

• You have 3+ years of Zendesk or similar administration experience with in-depth knowledge of ticketing, live channel support systems, and API/App Integrations

• You have excellent communications, analytical and teamwork skills

• Ability to work cross functionally with customer success, engineering, and product teams

• You have a proven ability to deal with ambiguity in a rapidly changing business environment, resolve problems and offer impacting solutions

• You can translate business requirements into technical deliverables

• You can communicate vision, strategy, and statuses of projects to leadership and internal stakeholders

• Have a metrics mindset: You believe success is a measured outcome, and have built Zendesk Explore dashboards to very clearly display KPIs

• A bonus if you have Zendesk app development & API Experience along with Zendesk certifications or similar

Responsibilities

• As a Zendesk Administrator, you will manage the Zendesk instance across multiple brands

• Supporting day-to-day Zendesk operations and Zendesk integrations

• You will help standardize and optimize configurations by utilizing best practices and lead initiatives of integrations with other applications within the company

• You will monitor performance of automation, triggers, and workflows within the Zendesk instance

• You will monitor and use performance data to identify pain points and efficiency opportunities

• You will maintain and manage the backlog of operational and functionality enhancement requests and work with internal stakeholders and vendors to ensure prioritization and alignment with the business

• You will identify and test any assumptions related to the Zendesk platform

• You will integrate additional apps and 3rd party systems as dictated by business needs

• You will maintain subject matter expertise and historical documentation of Zendesk enhancements and releases

• You will establish and maintain operating procedures for the administration of the platform that is consistent with overall company policies and guidelines

Peterson Technology Partners (PTP) is an Equal Opportunity Employer that is committed to diversity and inclusion in the workforce.

About the Company:

Peterson Technology Partners (PTP) has been Chicago’s premier Information Technology (IT) staffing, consulting, and recruiting firm for over 23+ years. Named after Chicago’s historic Peterson Avenue, PTP has built its reputation by developing lasting relationships, leading digital transformation, and inspiring technical innovation throughout Chicagoland.

Based in Park Ridge, IL, PTP’s 250+ employees have a narrow focus on a single market (Chicago) and expertise in 4 innovative technical areas;

• Cybersecurity

• Artificial Intelligence

• Data Science

• Cloud & DevOps

PTP exists to ensure that all of our partners (clients and candidates alike) make the best hiring and career decisions.

Job Types: Full-time, Contract

Pay: $50.00 – $55.00 per hour

Compensation package:

• 1099 contract

Experience level:

• 3 years

Schedule:

• 8 hour shift

Experience:

• VMWare: 3 years (Preferred)
• Linux: 3 years (Preferred)

Work Location: Remote