PeopleReady Hiring for Customer Service Staffing Representative Job at Concord, CA Full Time

We are searching for a motivated individual who enjoys variety in their day and thrives in a fast-paced environment to join our team as a Customer Service Staffing Representative. Also known as a Staffing Specialist.

This individual will support the Branch Manager by assisting with daily operations, including helping recruit new applicants, assisting applicants through the employment process, matching applicants with rewarding work, ensuring our customers’ open positions are filled, setting appointments, meeting with new and existing customers, generating sales and more.

If you are ready to join a team where you can make a real impact, develop creative solutions, and build your skills in diverse areas, this is the position for you. Read on to learn more!

Where you can shine:

• Be a customer service rock star! Provide exceptional customer service to existing customers and associates by maintaining regular communication and fostering strong relationships.
• Navigate multiple operating systems, including our Applicant Tracking System (ATS), our staffing app – JobStack, our text alert system and more.
• Take inbound orders from new and existing customers and enter them into our system.
• Proactively help to grow our business by contacting customers and upselling, generating repeat sales, price quoting, resolving customer problems, and escalating concerns.
• Proactively recruit new applicants by developing creative recruitment tactics. When needed, make high volume outbound phone calls and messaging via our work alert technology to find qualified workers when trying to fill a job order.
• Match applicants with our customers open positions and ensure that the match works great for both the job seeker and our customer.
• Process payroll for our temporary workers in a timely manner according to standardized payroll processes.
• Promote a culture of safety by always keeping safety and compliance top of mind.
• Embrace our culture principles: We Are Customer Obsessed, We Do the Right Thing, We Stand Together, We Reimagine What is Possible, and We are a Force for Good.

What you bring to the table:

• High school diploma or equivalent required, associate degree preferred
• Customer service and/or sales experience
• Ability to meet deadlines under pressure
• Ability to communicate effectively
• Ability to effectively interact and build relationships with a diverse employee population
• Ability to multi-task
• Possess effective interpersonal skills with the ability to relate to management and employees
• Ability to read and interpret documents such as resumes and procedure manuals
• Basic knowledge in using Microsoft Office
• Requires a valid driver’s license

Physical and Work Requirements

Branch work environment with frequent customer interaction, constantly operating a computer, phone, and other office equipment. Employees are frequently required to stand, walk, sit, talk, and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds, and occasionally lift and/or move 50 pounds. Valid driver’s license and good safety record required for driving to locations.

At PeopleReady, we make a difference:

The daily impact that we have on the lives of job seekers and our customers’ businesses is something that we’re incredibly proud of. Our team operates by one motto: We Are Ready. Ready to make a difference, Ready to change lives through work, and Ready to win.

The starting pay for this role is $20.00 per hour. In addition to monetary compensation, we offer a competitive benefits package, including Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, and Tuition Reimbursement, in addition to other programs and perks. More details about our benefits can be found by copying and pasting this URL into your browser: https://bit.ly/23BRF .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

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