Peoplelink Staffing Solutions Hiring for Customer Service/Technical Support Job at Dallas, TX Full Time

Peoplelink Staffing is currently looking to hire a Customer Service Adovcate in a Manufacturing setting! The ideal candidate should have experience in customer service but as well in ordering manufacturing parts. This is a DIRECT HIRE!

Duties and Responsibilities:

• Coordinate all activities between Customer Service Department, customers and personnel
• Accept and review all phone calls for customer service, direct calls to appropriate person and follow-up with return calls as required
• Maintain files as related to Customer Service: History Files, Print Control File and Repair/File Log
• Maintain service parts inventory, customer equipment records and other customer data
• Assist with preparations of training programs by preparing advertising, mail outs and handling all customer communications for these programs
• Present all correspondence with terms and conditions to the Contracts Coordinator for review
• Prepare verbal and written quotes on price and delivery for all repairs, spare parts process; acknowledge all orders and keep customers advised as to any change in status of order
• Input all Customer Service and related Engineering Job/Project cost data into the accounting system
• Ship domestic and international mail and packages
• Perform any customer service-related tasks as directed

Qualifications:

• High school graduate or equivalent
• Computer literate to include Word, Access, and intermediate skills on Excel
• Proven experience reading and understanding technical manuals
• Must have excellent phone and written communication skills
• Must have a professional and collaborative attitude
• Be willing to work overtime, when needed .

Physical Requirements:

• Occasional lifting and/or moving up to 25 lbs, climbing stairs, keyboarding, standing, bending, sitting, reaching, seeing, hearing, speaking and understanding English and walking.

Experience:

• 4 years Customer Service experience for a manufacturer or in a technical setting
• Knowledge of SyteLine and ACT a plus

#IND296

Job Type: Full-time

Pay: $19.00 – $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Overtime

Work Location: One location