Job Number: REQ_0000042726
APPLICATION INSTRUCTIONS:
JOB DESCRIPTION AND POSITION REQUIREMENTS:
Penn State’s Undergraduate Admissions Office seeks a customer service-centered individual for an Admissions Counselor (Enrollment Services Specialist 2) opening within the Undergraduate Recruitment team. Reporting to the Assistant Director for Recruitment and Engagement, this position will require excellent communication skills as the primary focus of the role will be corresponding to prospective students and families via phone and by email.
After completing three months of in-office training, this position will have the opportunity to offer a flexible work arrangement that combines remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.
Primary duties will include, but are not limited to:
Counsel prospective students and families regarding application and enrollment processes throughout the admissions cycle through phone, email, plus virtual and in-person appointments
Respond to requests from individual applicants, families, inquiries, and school counselors
Present at recruitment and/or enrollment services sessions and events for prospective and accepted students, sharing knowledge about the admissions process, academic programs, financial aid, campus life, and university structure within large and small group settings
Evaluate and analyze application credentials to help determine eligibility for admission
Update student records and applications as requested
Contribute to fostering an inclusive, welcoming, and collaborative team and professional environment
Some evening and weekend work may be required
Education and Experience:
Typically requires an Associate’s degree or higher plus three years of related experience, or an equivalent combination of education and experience
Computer experience; Knowledge of PeopleSoft Campus Solutions, Slate (or other CRM system), and Microsoft Office Suite is preferred
Ability to manage concurrent projects with a high level of accuracy
Proven time management skills and attention to detail
Excellent verbal, written, communication and organizational skills
Capacity to work in a collaborative team environment
How to Apply:
Submit a cover letter that includes a diversity statement that details how you or any of your previous roles have or had supported the success of students from diverse and/or underrepresented backgrounds (applicants who have not yet had the opportunity for such experiences should note their plans for such work)
Submit a Resume
The following clearances must be completed for this position in addition to standard background checks:
Pennsylvania State Police Criminal Background Check
PA Child Abuse History Clearance
Federal Bureau of Investigation (FBI) Criminal Background Check
This position also requires that you may operate a motor vehicle as a part of your job duties. A valid driver’s license and successful completion of a motor vehicle records check will be required in addition to clearances
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.
University Park, PA
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
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