Company: Blue Ridge Communications
Full-Time WFH Shift: Various, must be able to work Saturday OR Sunday
Pencor and its subsidiaries are Equal Opportunity Employers
**Next Training Class is expected to start on January 23rd and will be conducted remotely Monday-Friday 8AM-5PM.
As a Blue Ridge Customer Experience Specialist, you are a vital part of a positive customer experience and will be engaging with customers over the phone as part of our Contact Center Team. With each interaction, you get the opportunity to work as a brand ambassador and assist our customers over the phone. Your primary responsibility is deliver a pleasant experience consistently to our customers by demonstrating a caring and practical approach with each interaction. The products and services we offer enable customers to stay connected to the people and things that matter most to them. Helping customers to understand how our services work and how they can get the most out of the technology is important. When they have questions about their bill, installation or service we answer those promptly, professionally and politely. Each customer interaction is important.
We exist because of our customers and it is important that we connect with each one so they know we value the relationship we have with them and appreciate that they chose Blue Ridge.
Core Responsibilities
Qualifications
INDHP
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