IT Systems Support Analyst
Pathways Youth and Family Services has an amazing opportunity for an IT Systems Support Analyst in San Antonio. The IT Systems Support Analyst will play a key role in providing support for all areas of IT. The Analyst is accountable for providing best-in-class technical support to end users on various technical issues related to computer hardware, applications, and peripherals, specifically desktops, laptops, mobile devices, video conferencing equipment, and unified communications phone system. They also provide assistance in troubleshooting server and network related issues in partnership with the IT team. The IT Systems Support Analyst will be responsible for responding to service desk tickets and calls, and documenting resolutions in a timely manner within the agreed upon SLA. The Analyst will also perform root cause analysis of major incidents and problems, while collaborating with IT leadership team in developing procedures and controls to avoid future problems and incidents.
Pathways Youth & Family Services is headquartered in Kerrville, TX with locations in Abilene, Dallas, Austin, San Antonio and Houston. Providing foster care and adoption services to over 10,000 children since 1992, Pathways’ mission has become a reality. The organization has fulfilled its vision of thriving children, resilient families, and strong communities enduring for generations. True to its name, Pathways provides a path for youth and families to receive a comprehensive network of services through the following 4 vital programs: Foster Family Care, Adoption Services, Mosaic Behavioral Health and Turning Point, and Residential Care.
What you will be working on (essential duties not limited to the following):
Physical and Mental Demands
What you will bring along:
Due to the nature of our work, additional requirements include:
What to expect:
What’s in it for you? We take care of our people.
We would love to hear from you! Submit your resume for consideration for this extraordinary opportunity to positively impact a child’s life. Pathways is an equal opportunity employer.
Job Type: Full-time
Pay: $47,000.00 – $63,000.00 per year
Benefits:
Experience level:
Schedule:
Ability to commute/relocate:
Education:
Experience:
License/Certification:
Work Location: One location
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