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PartnerHero International Hiring for Japanese Customer Support Specialis Job at Remote Full Time
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About The Role
Do you like helping others? We’re currently looking for a dynamic, well-versed Japanese Customer Support Specialist with excellent English and Japanese skills, to provide the customers of a Mobile Advertising and Monetization App with great customer support. As a PartnerHero employee, you’ll have the support you need to develop and grow your career.
The reason you join won’t be the reason you stay.
You’ll Be…
- Providing excellent, friendly and positive customer service via email, chat and/or phone
- Helping customers solve problems with strong troubleshooting, reading comprehension and problem-solving skills
- Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
- Savvy with web, computer and smartphones
- Able to work independently and collaboratively
What you bring to the table:
Native or Near-native English and Japanese (spoken and written)- Provide excellent, friendly and positive customer service via email or chat
- Strong troubleshooting, reading comprehension and problem-solving skills to provide customers the help they need
- Track common pain points and feature requests customers express and share your insights regularly
- Savvy with web, computer and smartphones
- And if you know these things then great, if not we will teach you!
- Understanding HTML and CSS
- Background with supporting customer service for technology companies
- Experience using CRMs (like ZenDesk)
- Experience using ticketing platforms (like Jira)
- Experience providing technical support (bug fixes, access, etc)
What We Provide
- Location: Remote
- Full time with the potential for overtime if requested by Partner
- Competitive compensation based on experience
- Attractive benefits package including medical, dental and vision options
- Access to free posture-based fitness workouts from home
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross functional development
Why PartnerHero?
PartnerHero is a mission driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech forward companies including Etsy, Udemy, Rachio, Duet, and Bento Box to solve their most urgent business challenges. Our teams are among the most successful in the industry because we carefully match individuals with the opportunity that best suits their authentic talents and needs.
How We’re Different
Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits, but values inclusion, belonging and opportunity.
Read more about our Core Values and story here.
