The Technical Support Representative will provide level 2 technical support to our end-users, in our corporate headquarters in New York City. This technology professional will be responsible for all desktop-related items including the deployment of new laptops as well as proactive maintenance, troubleshooting, and tracking/documentation of technical issues. The support will be mostly onsite, but some remote support is also required. The technology professional also participates in desktop-related projects and product deployments, along with working closely with Level 3 & other Tech teams.
Basic Qualifications:
Additional Qualifications:
Ex: Highlight preferred technical skills, professional qualities, additional knowledge, and experiences.
Can independently handle most routine and non-routine inquiries and issues regarding end user technology
Job requires being mostly onsite at our 1515 Broadway headquarters, but some remote work will apply
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