Pacific Life Hiring for Senior Business Process Improvement Analyst – Policies and Procedures at Omaha, NE  Full Time

Job Description:

Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Senior Business Process Analyst – Policies and Procedures to join our Workforce Benefits Division in Omaha, NE, Newport Beach, CA or Chattanooga, TN. This role can be on-site or hybrid.

As a Senior Business Process Analyst – Policies and Procedures, you’ll play a key role in Pacific Life’s growth and long-term success by helping set the foundation for the Workforce Benefits Divisions, ability to deliver a first-class, empathetic, and frictionless customer experience. This role will work closely with Senior Leaders across customer service, underwriting, claims, and other key stakeholders to identify where policies and procedures are needed and will develop, implement, and maintain documentation that balances our compliance with the required laws, regulations, and industry standards with our aspiration to deliver a best-in-class customer experience.

How you will make an impact:

• Develop best-in-class policies and procedures capability to ensure that processes are consistently documented, understood, adhered to, and updated as appropriate
• Identify areas where policies and procedures are needed and collaborate with the relevant stakeholders to develop, implement, and maintain documentation that supports our goals of delivery a best in class customer experience
• Work with training team to develop training materials that enable new employees to easily understand and adhere to the policies and procedures appropriate with their role
• Conduct regular reviews of policies and procedures to ensure they remain up-to-date and relevant to the organization’s needs
• Monitor and analyze policy and procedure-related data to identify trends and areas for improvement
• In partnership with business stakeholders, identify process improvement opportunities and ideate on solutions for improving
• Collaborate with relevant stakeholders to resolve policy and procedure-related issues and to identify opportunities for process improvements
• Maintain a working knowledge of best practices and emerging trends in policy and procedure development and implementation for benefits products.

The experience you will bring:

• Minimum of 5 years of experience in policy and procedure development and implementation, preferably with experience in the workforce benefits space
• Excellent communication skills, including the ability to write clear and concise policy and procedure documentation and to present complex information to stakeholders
• Strong understanding of applicable laws, regulations, and industry standards related to policy and procedure development for benefits products
• Detail-oriented with strong organizational skills and the ability to manage multiple projects and priorities.
• Ability to work collaboratively with cross-functional teams and to build effective working relationships at all levels of the organization
• Strong analytical skills and the ability to identify trends and areas for improvement
• Bachelor’s degree in business administration, organizational management, or related field

What will make you stand out:

• Experience establishing a policies and procedures capability inside an organization

You belong at Pacific Life

At Pacific Life we are committed to a culture of belonging, a space where all employees areempowered to be authentic. One way we cultivate an inclusive culture is through our employee connection groups. The purpose of these employee-led groups is to offer a place to build community, connection, camaraderie, and a sense of belonging.Each group can be active in education, advocacy, recruitment, and community building throughout our organization. Learn more about our employee connection groups at www.pacificlife.com.

Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife.

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Base Pay Range:

The base pay range noted provides a basis to determine the appropriate offer dependent upon several factors including but not limited to geographic location, experience, skills, education and pay equity. Also, most employees are eligible for additional incentive pay.

$72,700.00 – $90,900.00 – $118,200.00

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.