Oracle Hiring for Customer Service Snr Manager-Support at Atlanta Full Time

Job Description

Lead team responsible for driving maximum adoption of Oracle hospitality solutions and identifying/driving product expansion opportunities via high value relationships with Oracle customers. Lead a team of Customer Success Managers to attain specific performance goals; develop talent to grow within the organization.

• Interview and make hiring decisions for qualified candidates.

• Establish and measure group goals and team performance against specific organizational objectives.

• Conduct performance reviews, provide career development coaching, and take necessary corrective action for poor performers as needed.

• Provide regular performance metrics to senior leadership team.

• Frequently interact with supervisors and/or functional peer group managers.

• Drive skills development of team members in line with CSM objectives, personal development plans and career goals.

Career Level – M3

Responsibilities

• Lead product training activities/initiatives as required

• Develop strong relationships with partner organizations and other third parties as required.

• Assist in developing business models in a variety of situations that impact customers and Oracle positively

• Correctly identify risk and propose retention strategies.

• Act as a senior management point for escalation of customer issues

• Implement proactive measures to mitigate churn.

• Understands ORACLE hospitality product/solutions portfolio and knows how to win relative to competition.

• Ensure the team leaders validate and improve the quality of CSM processes and services as agreed by CSM leadership

• Ensure the team contributes to the wider development of ORACLE services/product development activities/initiatives to contribute to customer success and business generation

Disclaimer

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $95,400 to $223,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +~~~, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

*** Which includes being a United States Affirmative Action Employer**