One Ring Networks Hiring for Technical Support Job at Athens, TX Full Time

Come join our growing team!

We are looking for self-motivated individuals who are passionate about technology. The ideal candidates for this position will enjoy problem solving and have some knowledge of networks and routers. Previous experience in telecommunications or computer networking is preferred, but not required.

In this role, you will provide support among our Customer Service department and report to our Customer Service Supervisor. This is a full-time, permanent position out of our office in Athens, Texas.

We have the following shifts available; please indicate your preference when applying.

* Monday – Friday from 12:00 p.m. – 9:00 p.m.

* Monday – Friday from 10:00 a.m – 7:00 p.m.

* Sunday from 6:00 a.m. – 3:00 p.m. + Monday – Thursday from 8:00 a.m. – 5:00 p.m.

What you will be doing:

• Diagnose and resolve basic network and modem functionality issues.
• Walk customers through common hardware and software configurations to maximize service functionality.
• Document call details and update account information in the computer system
• Keep customers informed of progress by checking and communicating the status of a work order or trouble ticket
• Place follow-up calls to customers after work order or trouble ticket is completed to ensure service has been restored
• Escalates appropriate technical issues to Tier 2 support when necessary.
• Perform site surveys
• Assist customers with product inquiries in-person, by telephone or email
• Contribute to our 24 x 7 support by participating in rotating on-call shifts
• Ability to pass pre-employment background check & drug screen

Successful candidates will have the following:

• High School Diploma or GED
• A passion for technology
• Excellent verbal and written communication
• Proficient with Microsoft Office products, including Outlook, Word and Excel
• Ability to manage multiple tasks in a fast paced environment
• Ability to pass the pre-employment background check, including a pre-employment drug test

Compensation & Benefits

The hire in rate for this position is $12 per hour. You will also receive access to full and comprehensive benefits including health, dental, vision; life, disability insurance, on the first of the month after 60 days of employment. Paid time off will be available after 90 days and 401(k) will be available after 1 year of employment.

Apply Now

If this position sounds exciting to you and you meet the minimum requirements, we invite you to apply to this position by sending us your resume. Please include your shift preference.

Want to Learn More About One Ring Networks?

Watch our videos using the links below and visit www.oneringnetworks.com to learn more about us.

Job Type: Full-time

Pay: $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Application Question(s):

• Please indicate which schedule you’re applying for:
• Monday – Friday from 12:00 p.m. – 9:00 p.m.;
• Monday – Friday from 10:00 a.m – 7:00 p.m.;
• Sunday from 6:00 a.m. – 3:00 p.m. + Monday – Thursday from 8:00 a.m. – 5:00 p.m.

Work Location: One location