Oklahoma State University Center for Health Sciences Hiring for Patient Service Representative – Biomedical Imaging Center at Tulsa, OK Full Time

Position Details Req ID: req16020 Position Title: Patient Service Representative – Biomedical Imaging Center Position Type: Staff Full-Time Position Number: GS9608 OSU Campus: Tulsa – Center for Health Sciences/OSU Medicine Department: Center for Wellness and Recovery Location Address:
1013 E 66th Pl
Tulsa, Oklahoma, 74136
United States Hiring Supervisor:
Hiring Range:
(Contingent upon available funding): 15.00 – 16.88, Hourly Work Schedule: Typically, 5 days/week, 8 hours/day Faculty Appt Period: Job Summary:

Job Summary:
The Patient Service Representative is primarily responsible for ensuring high quality customer service and continuation of care. The Patient Service Representative is utilized in performing typical front office functions and referrals. The Patient Service Representative must have knowledge of all areas related to insurance and front office work. Excellent customer service skills and good communication skills. Ability to multi-task while providing good patient care. Good computer skills and ability to learn new computer systems as needed. Primary skills include verbal and written communication with patients to promote continuity of care and follow-up. Good computer skills, and the ability to learn new computer systems as needed.

The following represents the majority of duties performed bythis position but is not meant to be inclusive nor prevent other duties frombeing assumed when necessary:
– Schedule imaging appointments for patients, including collecting information necessary to assess MR safety (e.g., implant/surgery cards, etc.).
– Checking in/out patients for MRI procedures.
– Obtaining Co-pays and past due balances and completing the daily balance verification.
– Support Research Teams with administrative and phlebotomy duties.
– Complete insurance verifications and prior authorizations needed for each patient.
– Communication with referring physicians’ offices.
– Develop good working relationships with outside doctors and clinics.
– Recording client information, phone calls, actions, etc on appropriate forms and/or EMR.
– Work on quarterly reports.
– Scan PHI medical documents into the EMR system.
– General front-office support for Hardesty Center
– Other duties as assigned by the Clinical OperationsAdministrator

Environmental Hazards:
Possible exposure to hazardous material, hot and cold, bloodborne pathogens.

Physical Requirements:
Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk,finger, grasp, feel, talk, hear, see, and perform repetitive motions with orwithout reasonable accommodations.

(If you are viewing this job posting outside of the actual OSU job application website, please go to jobs.okstate.edu to apply and submit a resume.)

Special Instructions to Applicants IMPORTANT!APPLICANTS PLEASE READ!
For full consideration, please ensure all employment history is correct and complete.An Edit button (on the right) is available which allows you to add information.In addition, OSU Medicine’s Customer Service Philosophy is:“We enrich lives by providing compassionate care and amazing service to every life we touch.”We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency. Safety is: -Be aware of environment
-Be intentional in your actions
-Ensure accuracy
-Mitigate potential hazards Courtesy is:-Welcome and actively engage in a friendly and respectful manner
-Be responsive, polite, and helpful
-Smile
-Demonstrate care and concern
-Show appreciation and say “Thank You” Presentation is:-Be professional
-Have a clean and neat appearance
-Maintain a clean and organized work area
-Remember what you represent at all times Efficiency is:-Respond to needs in a timely manner
-Organize and prioritize your work
-Be available and respect others’ time
-Be innovative Education & Experience Position Qualifications: Required:
– High School Diploma/GED
– Six (6) months related job experience in a medical office or equivalent
– Strong interpersonal and communication skills
– Phlebotomy Certification

Preferred:
– Experience securing insurance pre-certification
– Experience working with computers and software, performing data entry, answering the telephone, and scheduling appointments
– Ability to take telephone messages and have an understanding of medical terminology
– Experience with electronic medical records; Epic highly desirable
– Experience in a diagnostic imaging environment highly desirable
Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit http://eeo.okstate.edu.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.