GENERAL SUMMARY/PRIMARY FUNCTION
Responsible for understanding, upholding, and promoting CSG’s Critical Success Factors, 1) Safety First! 2) Financial Success (including operational excellence); 3) Employee Satisfaction (including development and training), and 4) Customer Satisfaction. Promote OEG’s Core Values, safety culture and Continuous Process Improvement (CPI). Primary duties include: Providing technical support for OEG users. This includes software and hardware support for end user devices. Identification and remediation of end user technical issues or escalation as needed. Perform basic network troubleshooting. Providing direction to technical resources. Act as a liaison between Enterprise Technical Services and the end user. Provision new devices for end users. Perform responsibilities in accordance with all company standards, policies, and procedures.
MAJOR RESPONSIBILITIES / ESSENTIAL JOB FUNCTIONS
KEY SKILLS AND COMPETENCIES
Excellent verbal and written communication skills. Ability to learn and support new systems and applications. Skill in organizing resources and establishing priorities. Problem solving methodologies.
MINIMUM EDUCATION AND EXPERIENCE
1-2 years of helpdesk support experience. Industry certifications preferred. Valid driver’s license required.
ADDITIONAL INFORMATION
Background check, credit check, MVR and drug screen may be required (will vary by position). Minorities/Females/Disabled/Veterans. EEO/AAP.
OEG provides a great work environment and benefits to support you in your career. Weekly pay, PTO, Holiday, Medical, Dental, Vision, EAP, Life Insurance and 401k with employer match.
Job Type: Full-time
Benefits:
Schedule:
Ability to commute/relocate:
Work Location: One location
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