Nystrom & Associates Ltd Hiring for Patient Account Representative Job at Arden Hills, MN Full Time

Nystrom & Associates, Ltd. is a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. Founded in 1991, we offer an intensive outpatient chemical dependency program, psychological testing, and behavioral health and medication management services.

We are currently seeking a full-time Patient Account Representative to join our Arden Hills Business Office. After training, roughly 90 days, this role would have the option to work fully remote (work from home).

Job Duties:

• Daily review and billing out of provider charges
• Weekly reconciliation of Encounter Reports to ensure all acknowledged appointments are billed
• Communication with providers on all missing billing
• Verifying that claims are billed out properly which includes but is not limited to:
  • DX Codes
  • CPT Codes
  • Provider Credentialing
  • Insurances
  • Modifiers
• Manage Assigned Task baskets
• Entering all charge by deadline dates – 3 deadlines per month
• Professional communication with providers and business office staff
• Re-billing and/or Void & Re-enter claims as requested by management or providers
• To include required information by the insurance company
• Weekly review of updated insurance information
• Individual cheat sheets to be updated weekly
• Expire non-applicable notes from patient accounts
• Field/Resolve provider/clinic inquires via Email/Task within 24 hours
• Attend and participate in biweekly staff meetings and any other meetings and/or training sessions as indicated
• Bi – monthly running and reconciliation of hold reports to ensure billing is sent out
• Communication with supervisor in regards to any workflow issues
• All other duties as assigned by Management

Job Expectations

• Recognize any errors being made during self-audits for billing charges
  • Fixing those errors before sending out claims to insurance companies
• Charges are entered within 24 hours of OP Appointment
• Charges are entered within 48 hours of CB Appointment
• Task baskets
  • Inquiries are followed up within 24 hours of creation
  • Adjust/Edits are completed within 45 days
• Recognize/report trends and patterns with providers & clinics
• Open communication with Supervisor
• Arrive and leave on time according to assigned schedule
• Attend and participate in biweekly staff meetings and any other meetings and/or training sessions as indicated.
• Note and apply updated and changed insurance or workflow information.
• Communication of any questions and concerns that arise from the meetings

Qualifications:

• Insurance billing and follow up experience; Mental Health experience preferred.
• Familiarity with insurance company guidelines and HIPAA regulations.
• Detail oriented, flexible problem solver; maintains a positive attitude.
• Computer Experience required; Microsoft Windows, Excel, Word, Outlook
• Customer service experience.
• High school graduate or above.
• Strong communication skills
• Flexibility
• Organization

Hours:

• Monday through Friday 7:45am-4:15pm

Benefits:

Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:

• Medical, Dental, & Vision insurance with generous employer contribution
• Health Savings Account (HSA)
• Flexible Spending Account (FSA) for applicable medical and dependent care expenses
• Paid Time Off (PTO)
• Paid Holidays
• Flexible Scheduling options are available!
• 401(K) Retirement Plan with a generous employer matching program
• Supplemental insurances, such as short/long term disability, cancer insurance, accident insurance, pet insurance, and life insurance
• Tuition discounts at select Universities