Nuview IRA Inc Hiring for IT Help Desk Specialist Job at Longwood, FL Full Time

Benefits

• Self-directed 401K with a 3% company contribution
• 11 paid holidays
• 120 hours of Paid Time Off (to be used after 60 days)
• 85% employer-paid premiums on Medical and Dental insurance for employees only
• 100% employer-paid short-term disability for employees only
• A company-paid trip, once a year
• Annual bonus based on company profitability and managements discretion

Position Overview

NuView IRA is seeking an IT Help Desk Specialist to assist in our daily office operations. The ideal IT Help Desk Specialist will be leveraging intermediate-level knowledge and skills obtained through experience and/or training to provide support in specific activities within an assigned functional area. This is a full-time position; our office hours are Monday through Thursday from 8:30 AM to 5:30 PM and Friday from 8:30 AM to 5:00 PM. The hours for the IT Help Desk Specialist are flexible with possible remote work, per management’s discretion and task requirements. The IT Help Desk Specialist has the potential for an hourly wage of $18 to $20 per hour based on experience.

Expectations

• Taking email and telephone inquiries from team members to make sure they are fully functional for their daily responsibilities
• Managing relatively simple hardware, software, or network problems
• Recognizing and escalating more difficult problems to Tier 2 support
• Office 365 support
• Resolving IT support request from employees.
• Answering employee questions regarding computer systems
• Changing configurations, settings, and permissions to fix computer issues
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their requests.
• Logging all service requests and updating tickets as needed.

Responsibilities

• Onboard and Offboard team members as needed
• Perform preventative maintenance on systems and machines as required, along with staying up to date with technology standards.
• Notate activities in Zendesk software for future reference
• Office 365 Support
• Phone system support
• Resetting passwords
• Assisting new hires with computer hardware and software
• Troubleshoot hardware and software issues
• Serve as the first point of contact for employees’ IT-related needs.
• Escalate issues to proper IT or other personnel
• Identify and suggest possible improvements in procedures.
• Provide technical support on projects for voice, video, and data systems, including but not limited to LANs, and WLANs; Voice over IP.
• Create and edit knowledge base articles for use in-house with IT and employees.
• Assist IT portion of projects to achieve department and company goals by coordinating with other departments.

Requirements:

• Working towards a bachelor’s degree in Computer Science, information technology, or another related field or 1+ year of demonstrated IT help desk support preferred
• Salesforce experience a plus
• Cyber-Security experience a plus
• Programming experience a plus
• Hardware knowledge of laptops/desktops/printers/software installation
• Great communication skills

Background and credit check will be completed

Company Overview

NuView IRA, Inc. is a third-party administrator and record-keeping company in business for over 18 years helping individuals and companies that self-direct their retirement plans. We provide the platform(s) to build tax-efficient wealth with the broadest possible choices and efficient custody of alternative assets. NuView services over 12,000 accounts with over $2 billion in assets under administration as we continue to expand at a healthy pace.

ADA & EOO Statement for Job Descriptions

Universal acceptance for everyone everywhere is at the heart of our company. We promote diversity of thought, culture, and background, which connects the staff of NuView. As such, NuView is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance. NuView is committed to the full inclusion of all qualified individuals. In keeping with our commitment, NuView will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact the NuView HR Department at 321-300-7750.

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