Nutrifresh Services Hiring for IT Specialist Job at Edison, NJ Full Time

We are looking for a IT Specialist to join our Information and Security Support Team.

The Specialist will be tasked with supporting service requests and providing support and maintenance within the warehouse’s end user computing environment. Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.

Position Details

Particulars

Title

IT Specialist

Salary Range

$45,000 – 65,000 annually based on experience

Structure

This role will report directly to the National Manager of IT

Location(s) and Travel Requirements

This is a 100% on site position.

Duties & Responsibilities

● Installs, modifies, and makes minor repairs to computer hardware and software systems.

● Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.

● Maintains system functionality by testing computer components.

● Helps design and implement networks.

● Consults with users to determine appropriate hardware and software needs and assists in placing orders.

● Maximizes computer systems capabilities by studying technical applications and making recommendations.

● Tests compatibility of new programs with existing ones.

● Gathers data to identify and evaluate technical purchasing options.

● Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.

● Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.

● Installs software and necessary applications for workflow.

● Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.

● Maintains system capability by testing computer components.

● Carries out software, network, and database performance tuning.

● Documents hardware and software updates.

● Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.

● Prepares reference material for users by drafting operation instructions

These statements are intended to describe the general nature and level

of work involved for this job. It is not an exhaustive list of all responsibilities,

duties and skills required of this job.

Requirements & Skills

● Experience working within Support Ticketing System (Jira, ZenDesk, etc).

● Experience supporting production level software applications.

● Excellent organizational and time management skills with the ability to function in a fast-paced multifunctional environment where priorities change quickly

● Ability to work well as part of a dedicated support team

● Ability to work in a professional manner, be flexible and handle interactions with all levels of the organization and with external clients

● Demonstrated ability to communicate well with customers, other members of the team and with non-technical users

● A team player with excellent communication skills, both written, verbal and presentation

● A driven and resilient individual with exceptional abilities to learn fast and solve problems.

● The ability to communicate technical information in an accessible manner to non-technical employees.

● A process improvement mindset.

● Software maintenance and testing capability.

● Vendor relations.

● Basic knowledge of networking principles and operating systems.

Job Type: Full-time

Pay: $45,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Overtime
• Weekend availability

Ability to commute/relocate:

• Edison, NJ: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location