NovaSource Power Hiring for IT Service Desk Technician II – (Chandler, AZ) Job at Chandler, AZ Full Time

About NovaSource

NovaSource Power Services is the service partner for renewables asset owners ready to fuel smart growth. As an O&M-focused company with 20 years of operating experience, NovaSource has the global reach and strategic capabilities to achieve our clients’ renewables goals around the world.

To serve our clients, we invest into our people. On hire, we assess each employee’s experience and expertise, then mentor them to grow engaging and satisfying careers.

Our turn-key services optimize each step of our clients’ project lifecycles — from commissioning to decommissioning and everything in between. Our approach delivers creates success for our clients, stability for our teams, and enables us to build a world-class culture of excellence. And that’s how we empower a renewable world.

SUMMARY OF ROLE

The IT (Information Technology) ServiceDesk Technician II is responsible for handling of end user support requests that require upper tier investigation and solutions including advanced endpoint software / hardware support (computers, printers, phones, and tablets), user account administration, and endpoint networking support. The position will also assist the IT Operations and Support Team with the creation and revision of related documentation concerning process, procedures, and end user knowledge base articles. This position will be a technical resource across all teams that collaborate with the IT Operations and Support Team and the services they provide.

Key Responsibilities:

• End user hardware / software technical support.
• Microsoft Office 365 support.
• Printing Support.
• Datacomm / Telecom support.
• Asset management support.
• A/V Systems support.
• User account management.
• Assist supporting contracted technical resources including managed service providers.
• Team and knowledge base documentation creation and revision.
• Maintaining accurate and complete documentation of environments and work done.
• Be aware of and help educate others in computing security best practices.
• Identify areas for improvement and efficiencies.
• Collaborate with the IT team and stakeholders throughout the business to ensure excellence in customer service.
• Other duties as assigned.

Qualifications

Required:

• 2 years of demonstrated Windows 10+ desktop support within a managed corporate environment (both on-premises and remote).
• 2 years of demonstrated PC (Personal Computer) hardware support with remote management software.
• 2 years of Office / Microsoft 365/ Teams Support.
• 1 year of managed iPhone and iPad support.
• 1 year of SaaS-based VOIP support.
• 1 year of printer support.
• 1 year of end user networking support.
• 1 year of Azure AD (Active Directory) user and device account administration.
• 1 year of device inventory management.
• Experience with Cloud-based ticketing systems.
• Excellent analytical, organization, and documentation skills.
• Excellent communication and customer service skills.

Preferred:

• Experience with Microsoft Autopilot and Intune endpoint management.
• Experience with ZOHO Manage Engine.
• Experience with Azure / O365 -based systems administration.
• Device Imaging and deployment experience.

Work Environment:

• Fast-paced, high-ambiguity environment.
• Willing to work night shift and weekend support if needed.

Office Physical Requirements:

All positions in our office require interaction with people and technology while either standing or sitting. In order to best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. NovaSource is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role.

US: Diversity Statement – Equal Employment Opportunity

It is NovaSource’s policy to provide equal employment opportunity to all applicants and employees. NovaSource disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state or federal laws.