Novartis Hiring for AD, Immunology Account Manager- Michigan-Remote job in Detroit Full Time

One in 20 people is living with a Rare Disease, representing an area of severe unmet need where difference-makers driven to make positive impact are crucially needed. Re-imagining medicine in the rare autoinflammatory disease space begins with us helping Health Care Providers (HCP) to imagine themselves identifying and meeting the needs of patients living with these rare diseases. We are Novartis. Join us as we help re-imagine medicine!

The Associate Director – Autoinflammatory Disease (AD-AID) is an organically collaborative leader whose holistic approach to account management coincides with enthusiastic acceptance of the highest levels of personal accountability. This individual operates initially as Novartis’ only proactive Point of Contact (PoC) in assigned accounts and utilizes the ability to compliantly lead without authority within Novartis to assemble the team necessary to provide the best possible customer experience based on each customer’s individual needs. As the Team Lead, the AD-AID demystifies each step of the access process, deploys internal partners where needed to successfully fulfill commitments, and thereby encourages and ensures repeat business and partnering by being accountable on behalf of the entire team for gold standard customer experience. Rare disease brand teams typically being smaller have fewer internal partners; thus, the AD-AID is Novartis’ primary subject matter expert relative to:
• therapeutic area (TA)
• the brand, access/support tools, and ensuring direct customer navigation to all available resources including key internal partners
• treatment onboarding, maintenance, and reinitiating processes.

A natural consultative seller, the AD-AID is required to effectively deliver clinical information related to indicated rare diseases, thereby helping HCPs to identify appropriate patients. In ever-changing market dynamics, the AD-AID must be an initiative-taking leader with the ability to develop and execute evolving business plans that mirror and marry the missions and visions of the Novartis rare disease franchise to those of their assigned accounts. The successful AD-AID must employ subject matter expert-level clinical acumen and TED Talk caliber storytelling skills to elicit urgent, empathetic, actionable customer response. AD-AIDs must intuitively collaborate, delegate, and when required hand-off and step aside to move the customer’s journey forward. AD-AIDs must be accountable, have integrity, and be agile, continuous learners capable of monitoring, comprehending, and responding to healthcare market and managed care landscape changes. As business development leaders, AD-AIDs strive to uncover opportunities to partner with assigned accounts for the betterment of patient outcomes. AD-AIDs must vigilantly, proactively, and compliantly enlist the assistance/support of internal partners (Market Access, Field Reimbursement, Medical, Sales/Marketing Leadership, etc.) as early as possible when needed. AD-AIDs must have keen listening skills and the ability to detect and respond appropriately to customers’ verbal and non-verbal cues.

This is a Field-based Remote opportunity that will cover Michigan and Indiana.

Your Key Responsibilities:
Clinical Acumen & Clinical Differentiation
• Integrate expert-level disease state knowledge & clinical outcomes data comprehension with deep understanding of patient journey to compel customers to interact, and subsequently act with urgency to identify and treat appropriate patients. Utilize leadership abilities in assigned accounts to ensure assigned brand inclusion on internal formularies and establish individualized account “Initiation of Care” protocols to ensure brand continuity.
• Employ clinical acumen relative to therapeutic area to create positive tension with customers and positive impact on market share growth.
• Acquire and continuously grow depth of knowledge within TA required to help HCPs differentiate patients with autoinflammatory rare diseases from the more commonly seen autoimmune disease patients with whom they are commonly mistaken.

Business Strategy & Total Account Selling
• Creation and delivery of individualized approach based on assessed needs of individual accounts that can create access to any/all key stakeholders (HCPs, Operations, Case Management, Procurement, QC, Medical/Pharmacy Directors, C-suite).
• Implementation and execution of commercial strategies (Marketing campaigns, Managed Care positioning, drug procurement, etc.). Provide account training on operationalization of relevant tools & resources (Access tools, PSS offerings, Access options, etc.).
• Establish and build sustainable and compliant relationships with key stakeholders that facilitate better patient outcomes. Stakeholders include clinical staff (HCPs/Nurses/MAs, Pharmacy, Case Managers, etc.), operational staff (Bio-coordinators, Reimbursement staff, Infusion suite, 3rd Party Sites of Care, Patient Services, etc.), & business decision makers (C-suite, Medical & Pharmacy Directors, P&T, Procurement, Practice Managers, etc.) within assigned accounts (Individual/Group practices, Academic Institutions, Community Hospitals, ACOs/IDNs).

Orchestration & Problem Solving
• As PoC and Team Leader, continuously anticipate customer needs and likely obstacles and proactively triage to appropriate internal partners to provide the highest level of customer-centric service within shortest time frame.
• Timely and compliant deployment of internal partners when required to manage or respond to specific issues or to address questions outside AD-AID’s scope.
Micromanage and troubleshoot the customer journey from prescribing to shipment to ensure industry-leading customer experience. As PoC, provide customers with navigational expertise within Novartis when needed by triaging issues directly to appropriate internal partners.
Market Acuity & Reimbursement
• Monitor assigned markets and lead mindfully and urgently in real time relative to changes in Managed Care or healthcare landscape that might represent business opportunities or have the potential to threaten care initiation or continuity via interruption or delay.
• Ability to appropriately leverage approved resources in assigned accounts to provide education and clarity relative to service & administration codes, managed care process initiation/troubleshooting, and patient access options (SP, B&B, 3rd Party SOC, etc.), and to triage to appropriate internal partner if outside AD-AID’s scope.
• While attending medical conferences lead charge to build deep relationships with KOLs and clinical experts that can be leveraged to broaden HCP disease state awareness, advocate for managed care positioning and increase rate of patient identification.
COVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to [email protected] You’ll Bring to the Role:
• Bachelor’s degree required, advanced or multiple degrees a plus.
• 10 years minimum pharmaceutical sales experience required, with at least 4-5 years of focus in complex specialty pharmaceuticals (Sales Management, Rare Disease Sales, Hematology/Oncology Sales, Buy & Bill Biologics, etc.)
• 5 years minimum experience as a Strategic Account Manager in large accounts (Academic Institutions, IDNs, ACOs, etc.)
• Proven record of award-winning sales success
• Collaborative, accountable, active leadership, strategic business proficiency, strong negotiating skills, clinical acumen, deep understanding of buy & bill and reimbursement, and the ability to communicate transparently in verbal and written form
• Must live in assigned geography with access to a major metropolitan airport. Routine travel by car or air up to 60% required. Must have a valid driver’s license. No relocation assistance is available.

Preferred Qualifications:
• Sales Management
• National Account Management
• Reimbursement Management

Leveling Guidelines:
Associate Director – Autoinflammatory Disease

Why Consider Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity, and flexibility. And we can reinvent what’s possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying! Imagine what you could do here at Novartis!

Accessibility and Reasonable Accommodations: The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams’ representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

For Field Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete certain initial training, including home study, in eight (8) or fewer hours per day and forty (40) or fewer hours per week.