Nova Southeastern University Looking for HR Shared Services Representative I – 997155 *HYBRID REMOTE, ONSITE AS REQUIRED* Full Time

About Us:

We are excited that you are considering joining Nova Southeastern University!

Nova
Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence
and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver,
retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff,
and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work,
study and grow. Thank you for your interest in a career with Nova Southeastern University.

NSU considers applicants for all
positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other
legally protected status.

Job Title:
HR Shared Services Representative I – 997155 *HYBRID REMOTE, ONSITE AS
REQUIRED*

Location:
Fort Lauderdale-Davie, Florida

Work Type:
Full Time with Full
Benefits

Job Category:
Non-Exempt

Hiring Range:
Commensurate With
Experience

Pay Basis:

Hourly

Subject to Grant
Funding?:
No

Essential Job Functions:
1. Gathers personnel records from other departments or
employees.

2. Prepares or maintains employment records related to events, such as hiring, termination, leaves, transfers, or
promotions, using human resources management system software.

3. Records data for each employee, including such information as
addresses, absences, supervisory reports on performance, and dates of and reasons for terminations.

4. Processes, verifies, and
maintains personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications,
and employee leaves of absence.

5. Reviews data and follows up on discrepancies to ensure accuracy.

6. Responds to inquiries
requiring in-depth understanding of work-area policies and procedures and resolves complex problems to ensure questions are answered and
issues resolved timely.

7. Answers questions regarding examinations, eligibility, salaries, benefits, and other pertinent
information.

8. Explains company personnel policies, benefits, and procedures to employees or job applicants.

9. Examines
employee files to answer inquiries and provide information for personnel actions.

10. Collaborates with other departments units to
resolve employee-related issues.

11. Refers unresolved customer grievances to designated departments for further
investigation.

12. Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments,
as well as actions taken.

13. Compiles and prepares reports and documents pertaining to personnel activities.

14. Performs
other duties as assigned or required.

Marginal Job Functions:

Required Knowledge, Skills, &
Abilities:
Knowledge:
1. Customer and Personal Service – Working knowledge of principles and processes for providing customer
and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.
2.
English Language – Working knowledge of the structure and content of the English language including the meaning and spelling of words, rules
of composition, and grammar.
3. Clerical – Working knowledge of administrative and clerical procedures and systems such as word
processing, managing files and records, designing forms, and other office procedures and terminology.
4. Administration and Management –
Working knowledge of business and management principles involved in strategic planning, resource allocation, budgeting, human resources
modeling, leadership technique, and/or coordination of people and resources.
5. Personnel and Human Resources – Working knowledge of
principles and procedures for personnel recruitment, selection, training, compensation and benefits, and personnel information
systems.
6. Computers and Electronics – Working knowledge of computer hardware and software, including applications and
programming.

Skills:
1. Reading Comprehension – Basic understanding of written sentences and paragraphs in work-related
documents.
2. Active Listening – Basic skills in giving full attention to what other people are saying, taking time to understand the
points being made, asking questions as appropriate, and not interrupting at inappropriate times.
3. Speaking – Basic skills in talking to
others to convey information effectively.
4. Writing – Basic skills in communicating effectively in writing as appropriate for the needs
of the audience.
5. Critical Thinking – Basic skills in using logic and reasoning to identify the strengths and weaknesses of alternative
solutions, conclusions, or approaches to problems.
6. Monitoring – Basic skills in monitoring / assessing performance of yourself, other
individuals, or organizations to make improvements or take corrective action.
7. Service Orientation – Basic skills in actively looking
for ways to help people.
8. Social Perceptiveness – Basic skills in being aware of others’ reactions and understanding why they react as
they do.
9. Time Management – Basic skills in managing one’s own time and the time of others.
10. Complex Problem Solving – Basic
skills in identifying complex problems and reviewing related information to develop and evaluate options and implement
solutions.

Abilities:
1. Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that
make sense.
2. Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions (including finding
a relationship among seemingly unrelated events).
3. Information Ordering – The ability to arrange things or actions in a certain order
or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical
operations).

Physical Requirements:
1. Speech Recognition – Must be able to identify and understand the speech of another
person.
2. Speech Clarity – Must be able to speak clearly so others can understand you.
3. Near Vision – Must be able to see details
at close range (within a few feet of the observer).
4. May be required to work nights or weekends.
5. May be exposed to short,
intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
6. May be required to accomplish job
duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.

Job
Requirements:

Required Certifications/Licensures:

Required Education:
High
School Diploma or Equivalent

Major (if required):

Required Experience:
Two (2) or more
years of experience in data entry and customer service roles.

Preferred Qualifications:

Is this a
safety sensitive position?
No

Background Screening Required?
Yes

Pre-Employment
Conditions:

Sensitivity Disclaimer:
Nova Southeastern University is in full compliance with the
Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make
reasonable accommodation when necessary.