About the Position
In order to service our growing customer base, we are looking for highly motivated individual to add to our technical support staff. The selected individual will be responsible for responding to all customer calls and emails as well as assisting clients with our software related questions and formulating solutions. In addition to direct user communication, detailed documentation of reported issues and resolutions will be required. The support member is expected to interface with our development staff as needed on escalations and enhancements. The support member will generate and maintain documentation on support activities.
Required Skills and Experience
Job Type: Full-time
Pay: $55,000.00 – $60,000.00 per year
Benefits:
Experience level:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: One location
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