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Software & Technology
NorthPoint Development LLC Hiring for IT Administrator Job at Kansas City, MO Full Time
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METRO PARK WAREHOUSES, LLC.
We are looking to add an organized and reliable IT Administrator to our growing team. The information technology (IT) administrator is a generalist position devoted to all aspects of system set-up, computer set-up, installation, troubleshooting, service, upgrades, and maintenance. The position can also include handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as RF scanners, tablets, and smartphones. The job duties will be performed on-site unless otherwise directed. The position may require some physical activity such as lifting and moving computer equipment into place or crawling in tight spaces.
Pay: $18-$20 Per Hour
Duties and Responsibilities
- Maintain and troubleshoot devices and systems, hardware, and software
- Document system performance, bugs, debugging, and program requirements
- Follow maintenance protocols to ensure systems are secure and ready for users
- Field incoming help requests from end users via both telephone and work orders in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Build rapport and elicit problem details from end users and vendors
- Prioritize and schedule problems. Escalate problems (when required) to the IT Manager and/or appropriate vendor.
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through the final resolution
- Apply diagnostic utilities to aid in troubleshooting
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
- Identify and learn appropriate software and hardware used and supported by the organization
- Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
- Test fixes to ensure problem has been adequately resolved
- Perform post-resolution follow-ups to help requests
- Develop help sheets and knowledge base articles for end users
- Perform related duties consistent with the scope and intent of the position
- Follows HACCP and SQF requirements for food quality and safety.
Experience or Training Required:
- Knowledge of basic to intermediate computer hardware
- Knowledge of the Open Systems Interconnection (OSI) Model
- Experience with desktop operating systems including Windows 7, Ubuntu Linux, and Mac OS
- Experience with database systems (SQL, SAP, Oracle)
- Knowledge and experience in application support experience
- Working knowledge of a range of diagnostic utilities
- Exceptional written and oral communication skills
- Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning skills
- Strong documentation skills
- Solid understanding of the organization’s goals and objectives
Location:
6920 Executive Drive, Kansas City, MO
PI201924741
