Northern Kentucky University Looking for Box Office Manager Full Time

Department: School of the Arts

Position Number: 30001879

Position
Status: Regular

Work Schedule: 11:00 am – 5:00 pm, times adjusted for evening and weekend work schedule
as productions occur.

Hours per Week
37.5

Months per Year
10

Commitment to Inclusive Excellence

Northern Kentucky University (NKU) seeks excellence by
enriching its educational environment and culture through the diversity of its administration, faculty and staff and by embracing
inclusiveness, equity, and global awareness in all dimensions of its work. NKU is an Equal Opportunity/Equal
Access/Affirmative Action institution. We encourage applications by members of diverse groups and by persons with a demonstrated commitment
to issues of diversity and experience in achieving goals relative to inclusive excellence.

Purpose of Position

The Box Office Manager reports to the SOTA Director. This person works closely with other departments
in the College of Arts and Sciences and with the Student Account Services, Office of First Year Programs, Office of the Comptroller, Payroll
Office, and Facilities Management. The Fine Arts Box Office provides ticketing and event staffing support for the Theatre and Dance program
and the Music program at Northern Kentucky University. The primary venues for fine arts events at NKU are the
650-seat Greaves Concert Hall, 315-seat Corbett Theatre, and 120-seat Stauss Theatre.

Evening and weekend hours will be required in
accordance with the schedule of performances and other events as appropriate.

This is a ten-month (academic fall and spring semester)
hourly position that includes life, health, dental and disability insurance, tuition waiver benefits, vacation, and sick
leave.

Primary Responsibilities

• Management of the ticketing window during regular hours of operation
  and events. Responsibilities include receiving and returning calls and emails, selling tickets to walk-up patrons, and taking and processing
  ticket orders and exchanges for SOTA events. Process season subscription orders and gift certificates as
  needed.
• Balance, record, and deposit income from daily ticket sales to appropriate program accounts in collaboration with the SOTA Budget Officer, SOTA Publicity and Events Manager, and student account services as
  needed.
• Interview, hire, train, and supervise work-study student assistants and volunteers for the ticketing window, front of the
  house, and house management. Maintain training documents in consultation with Theatre and Dance Program Head
• Maintain and update
  patron mailing lists in collaboration with SOTA Publicity and Events Manager.
• Assist SOTA Publicity and Events Manager in the creation and mailing of seasonal brochures and other promotional materials for
  productions, such as video interviews, behind-the-scenes photos, social media content, etc.
• Manage all ticketed performances,
  overseeing day-of-show box office operations as well as all front-of-house staff.
• In coordination with SOTA Publicity and Events Manager and Theatre & Dance Program Head, communicate with local/regional schools and other
  organizations to promote school matinee performances and special events/touring performances/arts programming. Coordinate group ticket sales
  and act as the liaison between schools/organizations and SOTA.
• Maintain a list of prioritized needs,
  repairs, etc. for performance, front of the house, and patron wayfinding spaces as well as work with the SOTA
  office to facilitate those needs. Assist in the general care and organization of these spaces.
• Assist with administrative tasks for
  SOTA as needed. This may include running errands, making copies, filing, or other clerical
  work.

Qualifications

A minimum of 2 years of related experience. Significant experience in Fine
Arts, Event Management, or other Arts Administration.

Experience in supervision of employees, (preferably student employees),
experience with computerized ticketing software; NKU uses VBO (Virtual Box Office),
proficiency with Microsoft Office suite of software, especially Word, Excel, and Teams.

Excellent written and verbal communication
skills.

Impeccable customer service, time management, analytical and problem-solving skills.

Understanding and support of the
values and missions of Northern Kentucky University and the School of the Arts.

Cash handling and customer service experience
required

CPR certified (if not certified at the time of hiring, the employee would be required to complete
training by the end of the 90-day probationary period)

Review of materials will begin immediately and continue until the position is
filled.

Minimum Education: High School Diploma

Preferred Education: Associates
Degree

Minimum Experience: 2 years

Salary: Minimum $17.63/hour

Pay Grade: S67

Requisition Number: 2023S1867

Job Open Date:
07/18/2023

Open Until Filled: No