Northcentral Technical College Hiring for Specialist, Academic Resource Center – LTE at Wausau, WI  Full Time

Thank you for your interest in a career at Northcentral Technical College (NTC).

NTC offers outstanding career opportunities at our beautiful campus with state-of-the-art technology and a stimulating and diverse environment. Employees are offered an amazing Total Rewards package with competitive salaries, excellent benefits, and generous paid time off – including two paid closures for the winter holiday (Christmas – New Year) and summer (week of July 4th), for most full-time positions. NTC is “The College that Cares” and makes a difference in the lives of our employees and students. If you have the desire to help students while positively impacting the community, we’d love for you to join our team!

Starting Hourly Rate Based on Qualifications:

$20.84

JOB SUMMARY, DESCRIPTION & QUALIFICATIONS:

Job Summary
The Academic Resource Center (ARC) Coordinator will report to the Timberwolf Learning Commons Manager and work to increase student retention and success by completing student outreach, reviewing and implementing new outreach strategies, matching students facing academic challenges with qualified coaches, tutors, and academic support services/resources, and support daily operations of the center. Additionally, this position will directly oversee the supervision of student front desk workers in the Academic Resource Center. This is a Limited Term Employment (LTE), grant funded position that will end after the 2024-2025 fiscal year.

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodation.

Staffing:

• Assist in the process of recruiting, hiring, training, scheduling, and supervising front desk student workers in both Academic Resource Center main locations.

• Collaborate with the Learning Commons Manager to recruit, train, and schedule peer tutors.

• Troubleshoot Academic Resource Center and scheduling conflicts when Learning Commons Manager is not available

Communications:

• Develop and implement targeted outreach strategies to the general student body and specific populations across campus to increase student utilization of ARC services

• Manage internal communication of ARC services including social media, canvas announcements, and visuals

• Collaborate with Human Resources & Financial Aid to verify work-study funds or student employment eligibility

• Assist with faculty communication and be a point of contact with support areas of the college, including advising, student life, IT, Marketing, and facilities

• Develop and assess a customer feedback process for the tutoring participants. Create and collect feedback for tutoring program improvements

Scheduling & Daily Support:

• Coordinate daily tutoring and coaching schedule, ARC resource booths at events, weekly group tutoring sessions, and academic coaching workshops throughout the semester.

• Assess individual student needs and provide a tutor or coach who can best support the student’s success and learning style

Other duties as assigned

Minimum Qualifications Required

In limited circumstances, NTC may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Education: Associate’s Degree

Preferred: Bachelor’s degree

Experience: years

Additional Experience Information:

Required:

• Demonstrated ability to work without direct supervision, exercise initiative, and judgment, and make decisions within the scope of authority.

• Requires excellent organization skills, ability to work with and train a diverse staff, confidentiality, accuracy in work with independent judgment and initiative, and courtesy and tact in dealing with students, staff, and faculty.

• Demonstrate proficiency and functional use in computer technologies, including software applications such as Workday, Canvas, Formstack, School Dude, Starfish, and Microsoft Office

• Professional verbal and written communication skills

• Ability to collaborate and thrive in a team-based environment.

Preferred:

• 2 years of related experience in similar positions such as office/administrative and supervision of student employees

Knowledge, Skills and Abilities

In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities, including language skills, reasoning and mathematical abilities are essential.

Language Skills:

Ability to read, write and comprehend simple instructions, emails and memos; discuss information one-on-one and in small groups.

Math Skills:

Ability to add and subtract numbers using basic units of measurement.

Reasoning Ability:

Ability to apply common sense understanding to carry out written, oral, or diagrammed instructions; solve problems involving several concrete variables in standardized situations.

Technical Skills:

Ability to navigate to and between computer applications; read/reply to emails, open/save/close files and applications; find, format and print documents; operate common office equipment.

Customer Service Skills:

Ability to pleasantly initiate, maintain and end a conversation; act in a professional manner using appropriate language and body language.

Physical Requirements

Carrying/Lifting 10-25lbs – Low

Carrying/Lifting 25-50lbs – Low

Carrying/Lifting > 50lbs – N/A

Sitting – High

Standing/walking/climbing – Low

Squatting/Crouching/Kneeling/Bending – N/A

Repetitive Hand/Foot Movement – High

Pushing/Pulling/Reaching Above Shoulder – N/A

Work Environment

Indoor/Office Work Environment – High

Outdoor Weather Conditions – N/A

Irritated or Agitated Individuals – N/A

Hostile or Violent Individuals – N/A

Hazardous Fumes/Odors/Toxic Chemicals – N/A

Confined Spaces (as identified by OSHA) – N/A

Work-Related Travel – N/A

Smell Requirement: N/A

Specific Vision: Low

Hearing: Low

Taste: N/A

NTC is an equal opportunity/equal access educator/employer.